WHILE TRAVELING ON THE HIGHWAY WITH 3 FAMILY MEMBERS AND OUR DOG IN THE CAR THIS LAST WEEKEND, THERE WAS SUDDENLY A LOUD BANG (SOUNDED LIKE SOMETHING HAD HIT THE CAR). THE ROAD WAS SMOOTH AND WEATHER WAS GOOD. I PULLED OVER IMMEDIATELY AND COULD SEE NOTHING. CAUTIOUSLY DRIVING THE REST OF THE WAY HOME (APPROX. 15 MILES) THE CAR SEEMED TO HANDLE NORMALLY ALTHOUGH THERE WAS A NEW THUDDING NOISE WHEN ROLLING OVER SMALL ROAD BUMPS. MY WIFE TOOK THE CAR TO A MECHANIC YESTERDAY WHO PUT IT UP ON A LIFT AND DISCOVERED THAT THE RIGHT REAR COIL SPRING HAD BROKEN. HE ADVISED THAT THIS IS A SERIOUS SAFETY HAZARD, THAT WE WERE LUCKY THAT A TIRE WASN'T PUNCTURED OR CONTROL LOST WHILE DRIVING, AND THAT THE CAR SHOULD NOT BE DRIVEN UNTIL THE SPRING IS REPLACED. THIS CAR IS USED IN TYPICAL SUBURBAN FAMILY DRIVING AND HAS BEEN REGULARLY MAINTAINED. WE DO NOT SUBJECT IT TO HEAVY LOADS OR USE. I AM SHOCKED THAT THERE WAS A SUDDEN CATASTROPHIC FAILURE OF THE COIL SPRING. I AM FILING THIS COMPLAINT BECAUSE IN ALL MY YEARS OF DRIVING I HAVE NEVER HAD SUCH A SUDDEN FAILURE OF A KEY COMPONENT WITH POTENTIALLY DEADLY CONSEQUENCES. YOU WILL HAVE THE RESOURCES TO DETERMINE IF THIS WAS JUST AN ISOLATED RANDOM FAILURE OR SOME MORE GENERAL DESIGN OR MANUFACTURING DEFECT.
2010
WHEELS
I HAD JUST PICKED UP THE CAR FROM THE VOLVO DEALERSHIP WHERE THE CAR WAS THERE FOR TWO WEEKS. I STOPPED FOR GAS AND DID SOME SHOPPING AND AS I WAS ENTERING HIGHWAY THE 'TIRE PRESSURE LOW' WARNING LIGHT CAME ON. I THOUGHT IT WAS PROBABLY DUE TO WORK THAT WAS DONE IN THE SHOP. I ENTERED THE HIGHWAY AND AS I WAS SPEEDING UP, I NOTICED THE NOISE COMING FROM THE WHEELS, NOTICED THAT THERE WAS A FLAT. THE FLAT WAS DUE TO TPMS VALVE STEM FAILING AND AS I WAS TOLD LATER BY THE DEALERSHIP, THE LOSS OF AIR WAS VERY QUICK AND THE 13 MONTH OLD TIRE WAS DAMAGED AFTER ONLY DRIVING ON LOW PRESSURE FOR LESS THAN A MILE. AS I UNDERSTAND IT WOULD HAVE BEEN DANGEROUS IF IT HAPPENED WHILE DRIVING AT HIGH SPEEDS. AFTER I TOOK THE CAR BACK TO THE DEALERSHIP, THEY REPLACED ALL TPMS SENSORS ON THE CAR DUE TO THE VOLVO TSB TJ-24767 DATED DEC 2011 TITLED 'TIRE MONITORING SYSTEM - TPMS SENSOR NUT CORROSION'. MY MAIN COMPLAINT IS THAT VOLVO KNEW ABOUT THIS ISSUE AND NEITHER THEY TRIED TO REPLACE THE TPMS SENSORS AT A FEW TIMES THE CAR WAS AT THEIR DEALERSHIP, NOR THEY TRIED TO EDUCATE THE CAR OWNERS ABOUT THE POSSIBLE RISKS. AS A RESULT, ONE OF THE TIRES WAS DAMAGED WHICH I HAVE BILLED TO PAY FOR. *TR