Other Engine Info: w/o EGR, w/o air pump, w/OBDII, w/variable valve timing, Bosch ME 7.0, w/RuLo, w/ORVR
Other Restraint System Info: Dual Airbags (SRS)
Plant City: Ghent
Plant Country: Belgium
Pretensioner: Yes
Transmission Style: Automatic
Vehicle Type: PASSENGER CAR
Model year
COMPONENT
Complaint
1999
SUSPENSION
THE CAR WAS PICKED UP FROM MAJESTIC MOTORS THURSDAY 3 JUNE 1999, WITHIN 20-30 MINUTES OF DRIVING THE CAR A NOISE BEGAN WHICH SEEMED TO ORIGINATE IN THE REAR, IT PROGRESSIVELY BUILT UNTIL IT WAS EARSHATTERING, THE CAR BEGAN TO VIBRATE FROM THE FRONT DRIVER AND PASSENGER SEATS BACK, MORE APPARENT IN THE REAR. THE DEALERSHIP WAS PHONED ON MONDAY, THE SALEMAN RETURNED MY CALL TUES, WHEN THE PROBLEMS WERE DESCRIBED TO HIM, HE INDICATED THE REAR WHEELS WERE PROBABLY OUT OF BALANCE AND THE MECHANICS MUST HAVE OVERLOOKED THE REAR WINDOW VENTS. AN APPOINTMENT WAS SCHEDULED FOR WEDNESDAY 9 JUNE 1999, A LOANER WAS SUPPLIED. I RETURNED TO PICK UP THE CAR AT 3PM, IT HAD NOT BEEN LOOKED AT, I RETURNED THE FOLLOWING AFTERNOON. I WAS INFORMED THEY COULD NOT FIND A NOISE AND/OR VIBRATION, A MECHANIC STANDING AT THE DESK OFFERED TO TAKE GO FOR A ROAD TEST. W/IN MINUTES OF EXITING THE PARKING LOT, THE NOISE BEGAN, PROGRESSIVELY ESCALATING AS WELL AS THE VIBRATION. THE MECHANIC INFORMED ME THIS WAS A COMMON COMPLAINT FROM NUMEROUS OF THEIR CUSTOMERS AND DESPITE REPEATED ATTEMPTS TO REMEDY THE SITUATIONS THEY HAD BEEN INFORMED BY VOLVO HEADQUARTERS THAT IT WAS A DESIGN/ENGINEERING FLAW AND NOT REPAIRABLE. THIS WAS REITERATED BY THE SALESMAN, TOM FROM VOLVO CUSTOMER SERVICE, MR. BILL ALPRO VICE PRESIDENT & SERVICE DEPT MANAGER, AND MS. SUSAN CAMPBELL OF VOLVO CUSTOMER SERVICE.
1999
ENGINE AND ENGINE COOLING:COOLING SYSTEM
THE PROBLEM IS A GRINDING/VIBRATION WHEN THE CAR GETS HOT. THE DEALER/VOLVO SAY IT IS THE VISCOUIS COUPLING. NEITHER ONE KNOW HOW TO FIX. THE DEALERSHIP SAID THEY HAVE AT LEAST TWO BRAND NEW CARS THAT THEY KNOW ABOUT ON THEIR LOT THAT HAVE THE SAME PROBLEM (WONDER WHAT THEY WILL DO WITH THESE CARS?).I THINK THIS IS A VERY BIG PROBLEM. PLEASE HELP...... *AK