Other Engine Info: w/EGR, w/o air pump, w/OBDII, w/elec. control evap., Motronic 4.3
Other Restraint System Info: Dual Airbags (SRS)
Plant City: Torslanda
Plant Country: Sweden
Pretensioner: Yes
Series: 850
Transmission Style: Automatic
Vehicle Type: PASSENGER CAR
Model year
COMPONENT
Complaint
1996
TIRES
ON FEBRUARY 9, 2008 I PURCHASED AT MAVIS TIRE FOUR (4) NEW COOPER ZEON TIRES WITH A RATING OF 400 AAA. IN APPROXIMATELY SIX THOUSAND (6,000) I FIND ONE PAIR COMPLETELY WORN WHILE THE OTHER SET FULL THREAD. I CALLED MAVIS TIRE AND SPOKE WITH STU WHO SAID HE IS THE MANAGER. HE SUGGESTED I COME INTO THE TIRE SHOP SO HE MAY INSPECT THE TIRES. ON MARCH 2011, I DROVE TO LONG BEACH, LONG ISLAND WHERE THE SHOP IS LOCATED. STU INSPECTED THE TIRES AND AGREED WITH ME THAT SOMETHING WAS DEFECTIVE WITH THE TWO TIRES IN QUESTION. STU THEN TOLD ME HE WOULD CHECK WITH HIS SUPERVISOR AND GET BACK TO ME. STU THEN CALLED ME AND TOLD ME TO PLACE A CLAIM WITH COOPER TIRES. I WAS ALSO TOLD THEIR PHONE NUMBER WAS AT THEIR WEB SITE. I COULD NOT FIND A NUMBER TO CALL BUT DID FIND AN PLACE TO SUBMIT AN EMAIL. I EXPLAINED THE SITUATION AND THIS WAS THE RESPONSE: ?COOPER PRODUCTS ARE BACKED BY A WORKMANSHIP AND MATERIALS WARRANTY THAT OUR INDEPENDENT TIRE DEALERS ADMINISTER ON A REGULAR BASIS. ANY TIRE THAT IS DEEMED TO HAVE AN ELIGIBLE ADJUSTABLE CONDITION AS DETERMINED BY ONE OF OUR INDEPENDENT TIRE DEALERS SHALL BE PROCESSED ACCORDING TO THE TERMS OF THE COOPER WARRANTY PROGRAM. OUR INDEPENDENT TIRE DEALERS MAKE THE DETERMINATION ON WHAT QUALIFIES AS AN ELIGIBLE ADJUSTABLE CONDITION, AND HANDLE ALL WARRANTY RETURNS. WE OFFER MILEAGE WARRANTIES ON SEVERAL TIRE MODELS. WE DO NOT OFFER MILEAGE ON PERFORMANCE TIRES, WHICH INCLUDES ALL ZEON MODELS. [XXX] CONSUMER QUALITY SYSTEMS COOPER TIRE & RUBBER CO. 800-854-6288 M-F 8-5 EST.? I THEN PLACE A CALL TO STU AND ADVISED HIM OF THE SITUATION. I NEVER MADE A CLAIM ABOUT MILEAGE WEAR. THERE IS APPROXIMATELY 6,000 MILES ON THE TIRES IN QUESTION. THE MUST BE A DEFECT IN THESE TIRES. A REPRESENTATIVE FROM MAVIS TIRE [XXX] HAS BEEN IN CONTACT WITH ME. THERE HAS NOT BEEN ANY CONTACT IN OVER A WEEK SO IT IS TIME OR ME TO ADDRESS THE SITUATION. IF I WAS NOT SO FASTEDIOUS IN CHECKING MY VEHICLE I NEVER WOULD HAVE KNOWN (OR EXPECTED) THESE TIRES TO FAIL. *TR
1995
SEATS:FRONT ASSEMBLY:RECLINER
WITHOUT WARNING DRIVER'S SIDE SEATBACK COLLAPSED WHILE DRIVING AT 60MPH. THIS OCCURRED SHORTLY AFTER THE FRONT SEAT BELT SRS SWITCH AND THE FRONT SEAT ADJUST SWITCH WERE REPLACED. AFTER THE INCIDENT, THE LEFT FRONT SEAT CABLE AND THE LEFT FRONT AUTO SEAT SWITCH WERE REPLACED AT THE EXPENSE OF THE OWNER. *AK *ML