S10 DIRECT REPLY LETTER TO THE SECRETARY FROM REGARDING HAVING PROBLEMS WITH HIS 2008 PORSCHE CAYENNE. *TGW THE CONSUMER STATED HE EXPERIENCED NUMEROUS SAFETY PROBLEMS WITH THE ELECTRICAL SYSTEM AND BRAKES. THE CONSUMER STATED HE FILED TWO SEPARATE ARBITRATION AGAINST THE DEALER AND THE MANUFACTURER. THE FIRST ARBITRATION CASE WAS SETTLED IN 2009, WITH THE EXPECTATION ALL OF THE PROBLEMS WITH THE VEHICLE, CURRENT, PAST AND PRESENT WOULD BE PROPERLY IDENTIFIED AND RESOLVED. SINCE THE INITIAL ARBITRATION CASE, THE CONSUMER HAD TO TAKE THE VEHICLE BACK TO THE DEALER 11 TIMES FOR THE SAME ELECTRICAL/SOFTWARE PROBLEM. THE ON-GOING PROBLEM UNCONTROLLABLY AFFECTED THE PROPER POSITIONING OF THE OUTSIDE MIRRORS AND THE OVERALL SAFETY ASPECT WHEN OPERATING THE VEHICLE. THE DEALER REPLACED THE ONBOARD COMPUTER CONTROL MODULE SEVEN TIMES, AS THEIR FIELD TECHNICAL EXPERT SUSPECTED THERE WAS AN UNIDENTIFIABLE ELECTRICAL SHORTAGE OR A COMPUTER RELATED SOFTWARE VIRUS SOMEWHERE WITHIN THE ELECTRICAL SYSTEM. THE CONSUMER BELIEVED THE DEALER HAD NO IDEA HOW TO RESOLVE THE PROBLEM.
2004
ELECTRICAL SYSTEM
BREACH OF WARRANTY CLAIMS, INCLUDING BUT NOT LIMITED TO IGNITION FAILURE, WIRING HARNESS PROBLEMS, AIRBAG ILLUMINATION WARNINGS, LOCK FAILURE, WINDOW FAILURE, ALL WITHIN THE FIRST 10 MONTHS. THE VEHICLE DOES NOT GO MORE THAN 2 OR 3 MONTHS AND 3,000 TO 4,000 MILES WITHOUT HAVING THESE PROBLEMS COME BACK DESPITE NUMEROUS ATTEMPTS TO REPAIR THE CAR. TWICE THE CAR WOULD NOT SHUT OFF AND A THIRD TIME THE KEY BECAME LOCKED IN THE IGNITION AND THE IGNITION WOULD NOT TURN, START, ETC. THE LOCKS ALSO FAILED AND COULD NOT PUT THE CAR IN GEAR TO TOW. BECAME STUCK ON THE ROAD. MANUFACTURER & DEALER CAN'T GUARANTEE THE RELIABILITY OF VEHICLE BUT REFUSES TO DO ANYTHING BUT CONTINUE TO TEMPORARILY REPAIR CAR. THE CAR HAS BEEN IN SERVICE OVER 30 DAYS WITHIN 10 MONTH PERIOD (AND COUNTING). *JB