S10 DIRECT REPLY LETTER TO THE SECRETARY FROM REGARDING HAVING PROBLEMS WITH HIS 2008 PORSCHE CAYENNE. *TGW THE CONSUMER STATED HE EXPERIENCED NUMEROUS SAFETY PROBLEMS WITH THE ELECTRICAL SYSTEM AND BRAKES. THE CONSUMER STATED HE FILED TWO SEPARATE ARBITRATION AGAINST THE DEALER AND THE MANUFACTURER. THE FIRST ARBITRATION CASE WAS SETTLED IN 2009, WITH THE EXPECTATION ALL OF THE PROBLEMS WITH THE VEHICLE, CURRENT, PAST AND PRESENT WOULD BE PROPERLY IDENTIFIED AND RESOLVED. SINCE THE INITIAL ARBITRATION CASE, THE CONSUMER HAD TO TAKE THE VEHICLE BACK TO THE DEALER 11 TIMES FOR THE SAME ELECTRICAL/SOFTWARE PROBLEM. THE ON-GOING PROBLEM UNCONTROLLABLY AFFECTED THE PROPER POSITIONING OF THE OUTSIDE MIRRORS AND THE OVERALL SAFETY ASPECT WHEN OPERATING THE VEHICLE. THE DEALER REPLACED THE ONBOARD COMPUTER CONTROL MODULE SEVEN TIMES, AS THEIR FIELD TECHNICAL EXPERT SUSPECTED THERE WAS AN UNIDENTIFIABLE ELECTRICAL SHORTAGE OR A COMPUTER RELATED SOFTWARE VIRUS SOMEWHERE WITHIN THE ELECTRICAL SYSTEM. THE CONSUMER BELIEVED THE DEALER HAD NO IDEA HOW TO RESOLVE THE PROBLEM.
2012
EQUIPMENT ADAPTIVE
I RECENTLY PURCHASED PORSCHE CAYENNE S 2012 AND I'M HAPPY ABOUT THE SUV BUT THE COMFORT ENTRY FEATURE DOES NOT WORK ALL THE TIME SO I TOOK IT TO THE DEALER AND DEALER ALSO ACKNOWLEDGED THE PROBLEM BUT DIDN'T OFFER ANY SOLUTION. IT WORKS SOME TIME AND IT DOESN'T OTHER TIMES. WHEN YOU SET YOUR POSITION AND SAVE THE POSITION WHEN YOU UNLOCK THE DOOR WITH THE SAME KEY IT SUPPOSED SAVE ALL YOUR PREFERENCES LIKE SEAT,SIDE MIRRORS AND OTHERS BUT IT DOESN'T WORK MOSTLY...! I CHECKED IN FORUMS AND MOST OF THEM DO COMPLAIN OR THEY JUST GOT USED TO IT. I WOULD LIKE TO BRING IT TO YOUR ATTENTION WE PAID CLOSE TO $5000.00 TO THIS FEATURE AS AN OPTION. I REQUEST YOU TO INVESTIGATE ON THIS ISSUE AND IF YOU SEE A PROBLEM PLEASE ASK THE PORSCHE TO ADDRESS THE PROBLEM. *TR