I HAVE A 2009 MERC SABLE PREMIERE, WHEN I GO OVER BUMPS IN THE ROAD THE STRUTS BOTTOM OUT, AND THE CAR LIKE SLIDES SIDE WAYS. I TOOK IT TO THE DEALER WHERE I BOUGHT IT AND THEY LOOKED ON THE INTERNET AND FOUND THAT FORD SAYS WHEN DRIVING OVER BUMPS THE CAR WILL BOTTOM OUT AND THIS IS NORMAL. I TOLD THE SERVICE MAN THAT THIS WAS [XXX] AND HE SAID HE COULD NOT REPLACE THE STRUTS UNTIL THEY RECALL THEM. I ASKED HOW MUCH IT WOULD COST TO REPLACE THEM MYSELF AND HE SAID IT WOULD RUN $1000. TO HAVE ALL 4 REPLACED. DO PEOPLE HAVE TO GET KILLED BEFORE THEY WILL COVER THIS? I STILL HAVE WARRANTY LEFT ON MY CAR AND I WANT IT FIXED. THANK YOU VERY MUCH FOR YOUR TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
1998
SUSPENSION
TL*THE CONTACT OWNS A 1998 MERCURY SABLE. WHILE DRIVING 45 MPH, THE DRIVER'S SIDE TIRE SUDDENLY BLEW OUT. THERE WAS NO CRASH AS A RESULT OF THE FAILURE. AN INDEPENDENT MECHANIC ASSISTED THE CONTACT WITH PLACING THE SPARE TIRE ON THE VEHICLE AND THEN INFORMED HIM THAT THE COIL SPRING WAS THE CAUSE OF THE BLOW OUT. THE DEALER STATED THAT ONLY 1999-2001 SABLES WERE INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V332000 (SUSPENSION:FRONT:SPRINGS:COIL SPRINGS). HE SPOKE WITH THE MANUFACTURER AND THEY CONFIRMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 94,100.