STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
BACK LIFT SHATTERED WHEN CLOSING, RESULTING IN SHATTERED GLASS EVERYWHERE AND BRACKETS HANGING (IT WAS RAINING OUTSIDE!). I DROVE CAR TO DEALER WHO PROVIDED A REPLACEMENT CAR DURING REPAIRS BUT IT TOOK 6 WEEKS TO REPAIR. THEN WHEN I WAS CALLED TO PICK UP THE CAR I WAS TOLD THE "CHECK ENGINE SOON LIGHT" IS COMING ON! WHEN I PICKED IT UP, I NOT ONLY SEE THE LIGHT IS INTERMITTENT COMING ON, BUT MY ELECTRIC WINDOW SWITCHES ARE NOT WORKING TO PUT THE WINDOWS UP AND DOWN (EXCEPT THE FRONT PASSENGER WORKS FINE) AND THE DRIVER SEAT BELT IS NOT RETRACTING CORRECTLY! THIS CAR IS ONLY 3 YEARS OLD!! *NM
2005
STRUCTURE:BODY:ROOF AND PILLARS
THE PAINT ON THE ROOF OF MY 2005 MOUNTAINEER IS CRACKING AND FLAKING OFF IN CHUNKS. WHEN I NOTICED, IT WAS 3 WEEKS OUT OF WARRANTY. FORD ADMITTED IT WAS DEFECTIVE PAINT, BUT WILL ONLY REPAINT THE ROOF. THIS WOULD BE FINE, BUT THE COST WILL BE $980 AND THEY WANT ME TO PAY $200 OF IT. WHILE THIS MAY NOT SEEM LIKE A BAD DEAL, THE POINT IS THAT THE VEHICLE WAS BARELY OUT OF WARRANTY, I PAID FOR AN EXTENDED WARRANTY (DOES NOT COVER PAINT), THE PAINT WAS DEFECTIVE ON FORD'S PART, AND THIS PROBLEM DID NOT JUST HAPPEN WITHIN THE THREE WEEKS AFTER THE WARRANTY EXPIRED. IT WAS A PRE-EXISTING PROBLEM, BUT SINCE I'M SHORT, I DID NOT NOTICE THE ROOF OF MY VEHICLE. WHAT HAPPENS WHEN THE REST OF THE PAINT FLAKES OFF? FORD SAID IT WOULD HANDLE THAT IF IT HAPPENS. SO, I GUESS I JUST KEEP PAYING FOR A DEFECTIVE PAINT JOB OUT OF MY OWN POCKET BECAUSE FORD WILL NOT CORRECT ITS MISTAKES. KEEP IN MIND, THIS VEHICLE IS ONLY 3 YEARS OLD AND IS STORED IN A GARAGE BOTH AT HOME AND AT WORK. THIS IS RIDICULOUS AND VERY POOR CUSTOMER SUPPORT! *TR