TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE HEADLIGHTS FAIL INTERMITTENTLY, AND HE WAS UNABLE TO TURN THEM ON MANUALLY. THE ONLY WAY TO TURN THE HEADLIGHTS ON WAS TO ACTIVATE THE HIGH BEAMS, OR RESTART THE VEHICLE. THE MANUFACTURER WAS AWARE OF THE PROBLEM, BUT HAS NOT ISSUED A RECALL .THE CURRENT MILEAGE WAS 79,000. THE FAILURE MILEAGE WAS 75,000.
2004
INTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 50 MPH, THE HEADLIGHTS SUDDENLY FAILED. THE HEADLIGHTS BECAME OPERABLE WITHIN TEN MINUTES. THE MALFUNCTION OCCURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE FOR THE SAME FAILURE. THE SECOND TIME A DIAGNOSTIC TEST WAS PERFORMED, THE TECHNICIAN STATED THE COMPUTER CHIP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 80,000..... UPDATED 03-28-13 *BF THE CONSUMER STATED AT NO TIME WHEN THE LIGHTS WENT OFF DID AN INDICATOR ON THE DASH BOARD COME ON. THE DEALER ADVISED THE LIGHTING CONTROL MODULE NEEDED TO BE REPLACED. UPDATED 04/09/2013 *JS