TL* THE CONTACT OWNS A 2008 MAZDA CX9. THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH WHEN THE STEERING WHEEL BECAME EXTREMELY STIFF. THE CONTACT WAS UNABLE TO MAINTAIN CONTROL OF THE VEHICLE AND WAS INVOLVED IN A CRASH WITH ANOTHER VEHICLE. THE DRIVER WAS INJURED. A POLICE REPORT WAS AVAILABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR FACILITY WHERE REPAIRS WERE MADE TO THE BODY DAMAGE. PRIOR TO THE CRASH, THE CONTACT WAS ADVISED BY AN AUTHORIZED DEALER THAT THE VEHICLE EXHIBITED A POWER STEERING FLUID LEAK. THE DEALER WAS UNABLE TO MAKE REPAIRS BECAUSE THE PARTS NEEDED WERE NOT READILY AVAILABLE AND ON BACK ORDER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 33,000 AND THE CURRENT MILEAGE WAS UNKNOWN.
2011
SERVICE BRAKES
I JUST STATED NOTICING ISSUES WITH MY BRAKES, I STARTED HEARING A LOW HISSING NOISE AND NOTICED THAT I WAS HAVING A HARD TIME COMING TO A COMPLETE STOP. I NEED TO PUMP THE BRAKES SEVERAL TIMES TO SLOW DOWN AND THEN ONCE STOPPED THE BRAKES GO ALL THE WAY TO THE FLOOR. I TOOK MY CX9 IN TODAY JULY 8, 2013 TO HAVE THE BRAKES CHECKED AND THE OIL CHANGED. I WAS TOLD THE BREAKS AND PADS ARE FINE BUT THERE IS SOMETHING WRONG WITH THE BRAKES. THEY TRIED FLUSHING THE LINES AND THAT DID NOT HELP. THEY TOLD ME THEY COULD NOT LOOK AT THE CAR FURTHER UNTIL WEDNESDAY JULY 10TH. I ASKED IF THE CAR WAS SAFE TO DRIVE THEY SAID IT WAS AND TO GO SLOWLY UPON REACHING A LIGHT AND MAKE SURE TO PUMP THE BREAKS SO I CAN STOP IN TIME AND NOT GO THROUGH THE INTERSECTION. THIS IS VERY ALARMING TO ME SINCE AN ACCIDENT CAN OCCUR THIS IS MY ONLY VEHICLE AND I NEED TO GET BACK AND FORTH TO WORK. THEY TOLD ME THEY NEEDED TO CALL THE MAZDA HELP LINE TO FIND OUT WHAT IS WRONG WITH THE BREAKS. AFTER RESEARCHING ON LINE TODAY MAZDA CX9 BRAKE ISSUES AM VERY INTERESTED TO SEE WHAT THEY SAY AND IF IT IS THE SAME PROBLEM THAT HAS BEEN REPORTED SINCE 2008 WITH THIS MODEL. I AM VERY UPSET SINCE I TAKE VERY GOOD CARE OF MY CAR AND ALWAYS TAKE IT TO THE MAZDA DEALER FOR SERVICE. MY VEHICLE IS AT THE 37,000 MARK WHICH APPEARS TO BE THE POINT WHEN THIS HAS BEEN A PROBLEM FOR OTHER VEHICLES. I HOPE THAT MAZDA WILL COVER THE COSTS TO FIX THE CAR AND THAT I DON'T GET INTO AN ACCIDENT BETWEEN NOW AND WEDNESDAY. *TR