RE: MAZDA CORPORATE FILE NUMBER [XXX] I WANT TO MAKE A COMPLAINT THAT MAZDA USA AND FREMONT MAZDA DEALER DECLINED A VALID DEFECT REAR LED TAIL LIGHTS WHEN I EXERCISE IT THROUGH MAZDA FACTORY NEW CAR WARRANTY. I HAVE ALREADY CONTACT MAZDA CORPORATE FOR THIS DEFECT PROBLEM AND WORKED THROUGH THE LOCAL MAZDA DEALER (FREMONT MAZDA) TO DIAGNOSE THE PROBLEM. FREMONT MAZDA DISHONESTLY DECLINED THE VALID DEFECT PROBLEM AND WHEN I LATER TRYING TO SHOW THE DEFECT EVIDENCE (PICTURES) TO MAZDA USA, MAZDA USA CORPORATE CHOSE TO IGNORE ME AND CONCURRED WITH THE MAZDA DEALER'S DIAGNOSIS. EACH OF 2009 MAZDA CX-9 LED TAIL LIGHT HAS 12 LED PIXELS. EACH LED TAIL LIGHT HAS A FEW CROOKED LED PIXELS ARE DIM AND AIMED AT THE SKY AND GROUND BUT NOT TO THE TRAFFIC BEHIND. A DRIVER DIRECTLY BEHIND MY CX-9 ONLY CAN SEE ABOUT 2/3 LED PIXELS (8 OUT OF 12) AND THE OTHER LED PIXELS ARE DARK. THE CROOKED LED ARE LIT BUT YOU CAN ONLY SEE THAT DIRECTLY LOOKING DOWN FROM TOP OF THE CAR OR VICE VERSA. I BELIEVE THIS LED TAIL LIGHTS DEFECT IS A VALID SAFETY CONCERN. LED HAS A DISCRETE AND NARROW LIGHT PATTERN COMPARES TO THE INCANDESCENT BULBS. A GOOD SET OF LED TAIL LIGHT SHOULD HAVE ALL ITS PIXELS AIMED TO THE TRAFFIC BEHIND, NOT TO THE SKY AND GROUND. HOWEVER, MAZDA (BOTH THE DEALER AND USA CORPORATE) REFUSED TO TAKE MY CONCERN SERIOUSLY AND REFUSED TO WORK WITH THEIR CONSUMERS. I REASONABLY DOUBT THEY STRATEGICALLY WORK TOGETHER TO REJECT A VALID SAFETY CONCERN THAT MIGHT POTENTIALLY CAUSE MAZDA USA MORE TROUBLE DOWN THE ROAD. POSSIBLY THEY THINK I WILL WALK AWAY QUIETLY JUST BY REJECTING MY REQUEST. I AM MORE THAN HAPPY TO PROVIDE THE PICTURES OF THE BAD LED PIXELS UPON REQUEST. I AM ALSO HOPING IF A THIRD PARTY PROFESSIONAL SPECIALIST CAN TAKE A LOOK OF THE BAD TAIL LIGHTS SO A SOUND JUDGEMENT CAN BE MADE. I WANT A SET OF NOT DEFECTED NEW LED TAIL LIGHTS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
2011
SERVICE BRAKES
AUGUST 6TH 2013 MY WIFE COMPLAINED ABOUT THE BRAKES ON HER 2011 MAZDA CX9 MAKING A HISSING TYPE SOUND AND BRAKES FEELING MUSHY AND NOT RESPONDING AS NORMAL. THE NEXT DAY SHE ADVISED THE BRAKES WERE WORSE SO WE PARKED THE CAR UNTIL THE 9TH. THE CX9 HAS 46000. MILES. THE CAR RECEIVES REGULAR MAINTENANCE AND WAS TAKEN TO TOM BUSH MAZDA (JACKSONVILLE FL.) FOR DIAGNOSIS OF THE PROBLEM. WE WERE ADVISED THAT THE ISSUE WAS A VACUUM LEAK FROM THE BRAKE BOOSTER AND IT HAD TO BE REPAIRED AT THE COST OF $695.88. (PART = $130. W/ LABOR $503.) WE LEARNED THAT OTHERS HAVE HAD THE SAME PROBLEM AND THAT A RECALL MIGHT HAVE BEEN ISSUED FOR THE PREVIOUS YEAR CX9S. THERE WAS NO CONSIDERATION ON REPAIR COSTS. OUR ISSUE IS THE BRAKE VACUUM BOOSTER FAILURE SEEMS TO BE AN ABNORMALLY COMMON COMPLAINT ON MAZDA'S CX9 VEHICLES AND THE FACT THAT THIS INVOLVES BRAKE FAILURES, IS A SAFETY ISSUE THAT MAY LEAD TO A CATASTROPHIC CRASH AT HIGHER SPEEDS. I BELIEVE OTHER SIMILAR COMPLAINTS NOTED ABOUT MAZDA CX9 BRAKE ISSUES IN THE NHTSA WARRANT A THOROUGH INVESTIGATION AND POSSIBLE RECALL. WE WILL RETAIN THE DEFECTIVE PART. FURTHER NOTE, THE MAZDA DEALERSHIP RELEASED THE VEHICLE TO MY FATHER W/O PROPERLY INSPECTING THEIR WORK. THE VEHICLE WAS RELEASED TO US W/O THE BRAKE LINES BEING BLED PROPERLY WHICH CAUSED THE BRAKES TO FAIL WHILE AT THE DEALERSHIP. IT TOOK ANOTHER DAY TO FIX THAT ISSUE. *TR