TL* THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT WAS DRIVING 50 MPH WHEN THE VEHICLE SURGED FORWARD UNCONTROLLABLY. THE CONTACT WAS ABLE TO EVENTUALLY STOP THE VEHICLE AND THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 17,000. THE VIN WAS UNAVAILABLE.
2010
ENGINE AND ENGINE COOLING
THERE IS A TICKING NOISE IN THE ENGINE WHEN IDLE. WHEN THE ENGINE IS COLD THE NOISE IS LOUDER. THE VEHICLE HAS BEEN TAKEN TO THE DEALER. THE DEALER STATES THAT THERE IS NOTHING TO FIX. THE DEALER IS INFORMING ME THAT IT WAS THE CHARACTERISTICS OF THE VEHICLE AND IT WAS INSPECTED BY A MAZDA ENGINEER. THE ENGINEER CLAIMS THAT THIS IS A NORMAL SOUND FOR THIS VEHICLE AND ENGINE. I EXPLAINED THAT I HAD NOT HEARD THIS ON ANY OF THE OTHER CX-9'S I DROVE. THE DEALER TRIED TO CLAIM IT WAS DUE TO DIFFERENT ENGINES. I INFORMED THE DEALER THAT THEY ALL HAD THE SAME ENGINE. AGAIN, HE SAID THERE IS NOTHING TO FIX (THE TICKING IS NORMAL). I INFORMED THE DEALER THAT IT IS THE OPINION OF ANOTHER AUTOMOBILE SHOP THAT THIS SOUND IS NOT NORMAL AND SHOULD NOT BE OCCURRING (I WAS AT THE OTHER SHOP THE WEEK PRIOR). THE DEALER RESPONDED BY SAYING THE OTHER SHOP IS NOT A MAZDA DEALERSHIP AND THEIR OPINION DOES NOT MATTER.