I JUST BOUGHT A 2009 MAZDA CX-7 THREE WEEKS AGO, WHILE DRIVING MY CAR ON THE THIRD WEEK, MY CAR STOPPED SHIFTING GEARS. AS I WAS DRIVING DOWN THE HIGHWAY IT JUST STOPPED. I HAD THE CARE TOWED INTO THE SAME DEALERSHIP I BOUGHT THE CAR AT, AND COME TO FIND OUT THE TRANSMISSION WENT OUT ON THE CAR. I TOOK THE CAR INTO THE DEALERSHIP ON FRIDAY, DECEMBER 12, 2008. I WAS TOLD THAT I WOULD RECEIVE A CALL FROM SOMEONE ON MONDAY, I WAITED AND FINALLY WENT TO THE DEALERSHIP MY SELF AND THEY HAD NO ANSWERS ABOUT THE CAR. I THEN CALLED MAZDA'S CUSTOMER SERVICE LINE AND MADE A COMPLAINT ABOUT WHAT WAS GOING ON AND THEY TOLD ME THAT THEY WOULD CALL ME BACK WITH WHAT WAS HAPPENING, AT THE TIME THEY CALLED ME BACK IS WHEN I FOUND OUT ABOUT THE TRANSMISSION. I WAS INFORMED THAT THEY NEEDED MORE TIME TO GET MORE INFO AND THAT THEY WOUL;D CALL ME BACK. I WAITED UNTIL WEDS.. AND I RECEIVED A CALL AND WAS TOLD THEY STILL HAVE NO INFORMATION FOR ME AND THAT THE ETA OF FIXING MY CAR WOULD BE ANYWHERE BETWEEN THREE TO FOUR WEEKS. SO TELL ME CAN I DO, DOES MY CAR FIT UNDER THE LEMON LAW, SHOULD THEY GIVE ME A NEW CAR? WHAT DO I DO AND WHERE DO I GO FROM HERE? *TR
2008
ENGINE AND ENGINE COOLING:ENGINE
I OWN A MAZDA 2008 CX7 SPORT - PURCHASED NEW ON 11/28/2007. I HAVE 62,500 MILES ON THE VEHICLE. IT WAS TOWED TO THE DEALER ON 6/22/2010 WITH LOUD WHINING NOISE AND LOSS OF POWER. DEALER SAID THE TURBO IS MALFUNCTIONED. OVER THE NEXT WEEK THE EXTENDED SERVICE COMPANY FOR MAZDA REQUESTED MAINTENANCE RECORDS. I HAD THE OIL CHANGED OUTSIDE OF THE DEALER SOME OF THE TIME. THEY LOOKED AT THIS AND DECLINED THE WARRANTY REPAIRS. I KEPT CALLING AND THEY AGREED TO SEND OUT AN INDEPENDENT ADJUSTER. HE NOTED A "SLUDGE" BUILD UP ON THE OIL RETURN HOSE BOLT TO THE TURBO. THEY DECLINED MY WARRANTY COVERAGE. I AM HAVING TO PAY $2500 TO REPAIR. I HAVE BEEN DOING RESEARCH ONLINE AND THIS VEHICLE IS HAVING NUMEROUS ISSUES WITH SLUDGE BUILDUP. THIS COMES FROM THE ENGINE RUNNING TO HOT AND BREAKING THE OIL DOWN TO CREATE BLOCKAGES THAT ULTIMATELY AFFECT THE TURBO OR OTHER INTERNAL ENGINE PARTS. IF YOU LOOK ON EDMUNDS WEBSITE YOU CAN SEE THEIR ARE OTHERS WITH THE SAME ISSUE. MAZDA WILL NOT MAKE THE RECALL OR ASSIST THE CONSUMERS. WE FOLLOW THEIR RECOMMENDATIONS ON OIL CHANGE AND ARE GETTING NO ASSISTANCE. I AM AFRAID THAT I WILL HAVE ADDITIONAL ISSUES ONCE THIS IS REPAIRED AND THEY WILL DECLINE FUTURE SERVICE. HAT CAN YOU DO TO HELP? I ACTUALLY HAVE THE DEALERS PRINTED COPY OF WHERE THEY REPAIRED THE TIMING BELT TENSIONER IN APRIL AT 57K MILES. ACCORDING TO THE SUPERVISOR FOR CUSTOMER SERVICE AT THE EXTENDED WARRANTY OFFICE HIS COMPUTER RECORDS SHOW THEY REPAIRED THE SERPENTINE BELT FOR LESS MONEY THAT THE DEALER RECORDS I HAVE IN HAND. WHAT IS GOING ON THIS JUST DOES NOT SEEM HONEST. I NEED HELP AND THERE ARE OTHERS WITH THE SAME SITUATION OVER THE LAST YEAR - SOME HAVING TO SPEND $7500 + OUT OF POCKET TO REPAIR THEIR CX7. PLEASE CALL ME FOR HELP. *TR
