I OWN A 2009 LINCOLN MKZ WITH ONLY 22,067 MILES ON IT AND THE ELECTRIC COOLING FAN MODULE WENT OUT. I WAS GOING 10 MPH WHEN STEAM STARTED COMING OUT FROM RIGHT FRONT SIDE OF HOOD. I HAD THE CAR TOWED TO A REPAIR SHOP (ON A SUNDAY AND 200 MILES AWAY FROM HOME). WHEN CAR WAS INSPECTED ON SUNDAY, 7/21/13, THE THERMOSTAT AND COOLANT WAS REPLACED. AFTER TESTING, THE CAR STILL OVERHEATED. I HAD TO LEAVE THE CAR OVERNIGHT. ON MONDAY, JULY 22, 2013 THE TESTING RESUMED AND IT WAS DETERMINED THAT THE ELECTRIC COOLING FAN MODULE HAD FAILED. REPAIR SHOP HAD TO ORDER PART FROM A LINCOLN DEALER (25 MILES AWAY). THE PART WAS DELIVERED ON TUESDAY, JULY 23, 2013. AFTER REPLACEMENT OF THIS PART ($1,583.73) THE CAR WAS TESTED AND AVAILABLE FOR PICKUP ON WEDNESDAY, JULY 24, 2013. ON THURSDAY, JULY 25, 2013, MY NEPHEW DROVE FROM CLOVIS, CA. TO PISMO BEACH, CA. AND PICKED UP MY CAR. I AM 72 YEARS OLD AND HAVE PURCHASED LINCOLN PRODUCTS FOR YEARS AS IT HAS BEEN A RELIABLE PRODUCT FOR ME. I WAS 200 MILES AWAY FROM HOME (CLOVIS, CA.) WHEN THE CAR FAILED. SINCE I AM ON DIALYSIS 3 TIMES A WEEK (MONDAY-WEDNESDAY-FRIDAY), I HAD NO CHOICE BUT THE INCUR THE COST OF A RENTAL VEHICLE TO GET ME BACK HOME FOR MY DIALYSIS CARE ON MONDAY. IT IS VERY DISAPPOINTING TO ME THAT A 4 YEAR OLD CAR WITH ONLY 22,067 MILES ON IT, HAD THIS KIND OF FAILURE. I WOULD NOT EXPECT THAT FROM A LINCOLN PRODUCT. *TR
2011
SEATS
THE 2011 MKZ FRONT SEATS HAVE A HARD BLOCK I THINK IS THE BOX FOR THE SEAT CONTROLS THAT IF YOU SIT IN IT FOR MORE THAN A FEW MINUTES STARTS HURTING THE BACK OF YOUR LEGS. IT ACTUALLY TAKES YOUR ATTENTION AWAY BECAUSE IT IS SO UN COMFORTABLE YOU ARE ALWAYS ADJUSTING THE WAY YOU ARE SITTING. I TOOK IT IN FOR SERVICE AND THE SERVICE TECH FELT IT AND TOLD ME THAT HE THOUGHT SOMETHING WAS WRONG TOO. HE CALLED ME THE NEXT DAY AND TOLD ME THAT THE SEAT WAS THE STANDARD AND THAT IS THE WAY THEY WERE MADE THERE WASN'T ANYTHING THEY COULD DO. WHEN I WENT BACK TO THE DEALER TO PICK UP MY MKZ I WENT INTO THE SHOW ROOM TO FEEL THE SEATS IN THE NEW MKZS AND THEY ARE ALL THE SAME. I FILED A COMPLAINT WITH CUSTOMER SERVICE, THEY SAID THE SEAT WAS STANDARD BUT IF THEY GET ENOUGH COMPLAINTS THEY MIGHT DO SOMETHING. THIS IS THE MOST UNCOMFORTABLE SEAT I HAVE EVER HAD, TAKING A LONG TRIP IS NOT PLEASANT. *TR