AFTER PURCHASINNG MY VEHICLE, I NOTICED A DISTINCT HARD OBJECT JUST UNDER THE SEATING SURFACE. AT FIRST I THOUGHT IT WAS A SEAT ADJUSTMENT SUCH AS A LUMBAR SUPPORT ON THE SEAT BOTTOM, BUT THAT IS NOT THE CASE. I WAS, AND STILL AM, SITTING DIRECTLY ON THE MOTOR CONTROLS FOR THE SEAT. I CONTACTED THE DEALER WHERE I BOUGHT IT TWICE ABOUT THE PROBLEM AND WAS TOLD TO TAKE IT TO A DEALER HERE IN FLORIDA WHERE I WORK. I TOOK IT TO A LINCOLN DEALER IN WEST PALM BEACH. THE SERVICE REP. FELT THE SEAT AND IMMEDIATELY TOLD ME THAT THERE WAS A PROBLEM WITH THE MANUFACTURING OF THE SEAT. HE ASKED ME TO LEAVE THE VEHICLE AND THEY WOULD FIX THE SEAT THE FOLLOWING DAY BY INSTALLING SOME ADDITIONAL PADDING. I TOOK A RENTAL CAR PROVIDED BY THEM BACK TO MY APARTMENT. I WAS CONTACTED THE FOLLOWING DAY BY THE SAME DEALER REP. AND WAS TOLD THAT SINCE THERE WERE NO PREVIOUS SIMILAR COMPLAINTS THAT THEY COULD NOT MAKE THE REPAIRS. I THEN CONTACTED LINCOLN'S CUSTOMER CARE SERVICE TEAM AND WAS TOLD THAT I WOULD BE CONTACTED SHORTLY BY A CUSTOMER CARE SPECIALIST, WHICH I WAS THE FOLLOWING DAY. I WAS TOLD THAT THIS NONCONFORMITY WAS A PART OF THE DESIGN OF THE SEATS AND THAT HE WAS CLOSING THE FILE. *TR
2008
ENGINE
TL* THE CONTACT OWNS A 2008 LINCOLN MKS. THE CONTACT STATED THAT THE WRENCH WARNING INDICATOR ILLUMINATED AND THE VEHICLE LOST POWER. THE CONTACT STATED THE VEHICLE HAD TO BE TURNED OFF AND RESTARTED. ONCE THE VEHICLE WAS RESTARTED, THERE WAS A HARD THUMP HEARD FROM THE VEHICLE. IN ADDITION, THE SPEEDOMETER WOULD FAIL WHEN THE FAILURE OCCURRED. THE CONTACT STATED THAT THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER EACH TIME, BUT THE DEALER STATED THAT THE VEHICLE WAS RUNNING AS DESIGNED. THE FAILURE MILEAGE WAS 12,000 AND THE CURRENT MILEAGE WAS 48,000.