TL* THE CONTACT OWNS A 2013 LINCOLN MKT. THE CONTACT STATED THAT THE BATTERY DRAINED COMPLETELY AND THERE WAS NO ACCESS TO THE TRUNK. THE CONTACT STATED THAT THERE WAS NOT A MECHANICAL OVERRIDE TO OPEN THE TRUNK. THE VEHICLE WAS TAKEN TO SEVERAL DEALERS AND THE CONTACT WAS ADVISED BY EACH OF THEM THAT THERE WAS NO REMEDY FOR THE FAILURE BECAUSE THE VEHICLE WAS OPERATING AS DESIGNED. THE DEALER THEN REFERRED HIM TO THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND REFERRED HIM TO PAGE 79 OF THE OWNER'S MANUAL, WHICH EXPLAINED HOW TO OVERRIDE THE SYSTEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 900 AND THE CURRENT MILEAGE WAS 13,000. UPDATED 02/26/13*LJ UPDATED 03/1/2013 *JS
2012
ELECTRICAL SYSTEM
POWER LIFTGATE OPENED WITHOUT COMMAND WHILE BEING DRIVEN ON HIGHWAY WITHOUT COMMAND AND WOULD NOT RESPOND TO INTERIOR CONTROL OR KEYFOB TO CLOSE AND HAD TO CLOSE MANUALLY. LIFTGATE OPENED ON THREE ADDITIONAL OCCASIONS WITHIN 45 MINS OF THE FIRST OCCURRENCE. THE THIRD OCCURRENCE RESULTED IN THE LIFTGATE BEING DAMAGED, (REPAIR EST AT $2,500), WHILE ENTERING AN UNDERGROUND PARKING GARAGE. IN ALL OCCURRENCES, THE LIFTGATE HAD TO BE CLOSED MANUALLY AS IT WOULD NOT RESPOND TO THE INTERIOR CONTROL OR KEYFOB. VEHICLE WAS TAKEN TO A LOCAL LINCOLN DEALERSHIP WHERE IT REMAINED FOR 42 DAYS WITHOUT BEING REPAIRED. DEALERSHIP COULD NOT DUPLICATE CONDITION AND REPAIRS WERE NOT MADE. FORD OGC DENIED CLAIM TO REPAIR RESULTING DAMAGE TO DUE TO MALFUNCTION. OWNERS OPINION IS THAT THE VEHICLE HAS A SERIOUS SAFETY DEFECT WHICH COULD RESULT IN CARGO FALLING FROM THE VEHICLE WHILE BEING DRIVEN ON THE HIGHWAY AND CAUSE AN ACCIDENT OR MULTI VEHICLE PILE-UP DUE TO DRIVERS ATTEMPTING TO AVOID OR COLLIDING WITH OBJECTS FALLING FROM THE VEHICLE IF THE LIFTGATE OPENS AGAIN WITHOUT COMMAND. FORD/LINCOLN CUSTOMER COMPLAINT CASE [XXX] FILED 16 OCT 12. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR