THE CONSUMER RECEIVED A RECALL LETTER (F23) FOR FRONT LOWER BALL JOINTS. SHE CALLED THE DEALER AND WAS TOLD IT WILL TAKE 2 MONTHS FOR THE PART TO COME IN. COSUMER IS CONCERNED WITH VEHICLE SAFETY.
2003
SUSPENSION:REAR
GROANING/GRINDING NOISE IN THE BACK WHEELS AT SLOW SPEEDS, MOSTLY WHEN LEAVING A PARKING GARAGE, STOP LIGHTS, PARKING LOTS. BRAKE PEDALS NOT DEPRESSED AT THE TIME. NOISE INCREASES WHEN TEMPERATURE IS LOW AND HUMIDITY IS HIGH. NOISE STARTED AT 1,000 MILES (LESS THAN A MONTH AFTER THE DATE OF PURCHASE). TAKEN TO DEALERSHIP WHO AT FIRST COULD NOT DUPLICATE THE PROBLEM. I RECORDED THE NOISE SEVERAL TIMES AND PLAYED TO THE DEALERSHIP SERVICE MANAGER. IN FOR REPAIRS FOR THE SAME PURPOSE OVER 10 TIMES DURING THE 1ST YEAR, WITHOUT SUCCESS. ISSUE IS NOW WITH CHRYSLER ENGINEERING WHO APPEARS NOT TO BE IN ANY HURRY TO FIX THE PROBLEM. DEALERSHIP DOES NOT FOLLOW-UP AND DOES NOT COMMUNICATE ON THE STATUS OF THIS ISSUE. ALSO NEVER RECEIVED THE RECALL NOTICE. TOOK THE CAR IN FOR THE RECALL SERVICE AFTER SEING YOUR NOTICE, AND WAS TOLD IT MIGHT TAKE A COUPLE OF MONTHS FOR THE RECALL NOTICES TO GET OUT. IT'S BEEN 6 MONTHS, AND NO RECALL NOTICE AS YET. OTHER ISSUES WITH THIS CAR ARE ANOTHER RATTLING NOISE THAT THEY CAN'T FIX. A WEATHER STRIP ON THE DRIVER'S WINDOW THAT HAD TO BE REPLACED 7 TIMES (SO FAR) BECAUSE IT KEEPS COMING LOOSE. EXCESSIVE VIBRATION WHEN ON THE HIGHWAY AT SPEEDS OF 70 MPH. WIND NOISE COMING FROM EVERY DIRECTION, CAN'T HARDLY HEAR THE RADIO. RADIO QUALITY IS SO BAD I CAN'T USE IT. HAVE TO PLAY CDS INSTEAD. AND CHRYSLER WON'T DO A THING TO REMEDIATE THE PROBLEMS. *LA
