PASSENGER SIDE AIRBAG LIGHT STARTED FLASHING, TOOK TO COLUMBUS INFINITI WHO TOLD ME FAULTY ELECTRICAL SYSTEM AND TO FIX OVER $3000. I SAID NO WENT HOME AND LOOKED UP ON INTERNET 2 RECALLS FEB 2008 AND OCT 2008 FOR THE SAME PROBLEM, 08V521000 AND 08V066000. I CALLED BACK DEALER AND THEY TOLD ME EVEN THOUGH IT IS THE SAME PROBLEM MY CALL WAS NOT INVOLVED IN THESE RECALLS. I CONTACTED INFINITI CORP AND FILED A COMPLAINT. RESULT WAS MY CAR NOT INCLUDED IN THE RECALL BUT THEY WOULD BE HALF THE REPAIR OR $1500 AND GIVE ME A DISCOUNT IF I BOUGHT A NEW INFINITI. I DON'T WANT A NEW INFINITI EVEN THOUGH I HAVE OWNED 5 AFTER THIS POOR SERVICE. I FEEL THIS IS A SERIOUS SAFETY ISSUE BUT I DON'T FEEL I SHOULD HAVE TO PAY FOR A REPAIR FOR A PROBLEM THAT HAS BEEN INVOLVED IN 2 RECALLS BUT SAYING EVEN THOUGH I HAVE THE SAME PROBLEM MY CAR ISN'T INVOLVED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
2009
AIR BAGS:FRONTAL
I PURCHASED 2009 INFINITI EX 35 ONE MONTH AGO(SEPTEMBER 30, 2009). THERE IS A "PASSENGER SIDE AIRBAG OFF" LIGHT. ACCORDING TO INFINITI SERVICE CENTER NEARBY, IT IS DESIGNED TO DETECT CHILD OR SMALL ADULT WHO IS LESS THAN 100 POUNDS SEATING ON PASSENGER SIDE AND PREVENT PASSENGER SIDE AIRBAG FROM DEPLOYING IN ACCIDENT. THEY SAID FOR CHILDREN OR SMALL ADULT LESS THAN 100 POUNDS, IT IS BETTER TO HAVE NO AIRBAG ON CRASH BECAUSE IT WILL CAUSE MORE HARM THAN GOOD. HERE IS THE PROBLEM. MY WIFE IS 130 POUNDS, 5.80 FT TALL (NOT A SMALL ADULT OR CHILDREN SIZE). WHEN SHE SITS IN PASSENGER SIDE, THE PASSENGER SIDE AIRBAG OFF" LIGHT TURNS ON AND OFF AND ON AND OFF DURING A SINGLE TRIP. THE SERVICE MANAGER IS SAYING THAT BECAUSE SHE IS IN BORDER LINE OF WEIGHT LIMIT, IF SHE MOVES WHILE SEATING, IT CAN HAPPEN. MY WIFE AND I CLOSELY OBSERVED THE LIGHT AND THE LIGHT TURNS ON AND OFF EVEN THOUGH SHE IS SEATING STILL PERFECTLY(NOT MOVING AT ALL). THE SERVICE CENTER CHECKED THE SENSOR OF PASSENGER SIDE AIRBAG AND TOLD ME THAT IT IS WORKING PROPERLY. I RESEARCHED ONLINE AND FOUND SIMILAR PROBLEMS TO OTHER CUSTOMERS. ALSO THERE WAS 200,000 CARS RECALLED ON OCTOBER 2008 FOR 2008 INFINITI EX35 AND OTHER MODELS DUE TO SIMILAR PROBLEMS. I ASKED IF MY 2009 WAS IN RECALL BUT THEY SAID NO. I FOUND OUT THAT FOR 2010 INFINITI EX35 MODEL, THEY ADDED "PASSENGER AIR BAG ON/OFF SWITCH" BECAUSE OF CASES LIKE MINE. WHAT CAN I DO? IS IT POSSIBLE TO RETURN MY CAR BECAUSE IT'S BEEN ONLY ONE MONTH? OR EXCHANGE MY CAR TO 2010 MODEL? PLEASE LET ME KNOW WHAT I CAN DO. MY WIFE AND I ARE VERY CONCERNED WHEN WE ARE ON FREEWAY, DRIVING MORE THAN 65 MPH AND THE "PASSENGER SIDE AIRBAG OFF" LIGHT TURNS ON INDICATING THAT THE PASSENGER AIRBAG WILL NOT DEPLOY DURING CRASH. THANK YOU VERY MUCH FOR YOUR TIME AND SUPPORT. *TR