WE WERE INVOLVED IN AN ACCIDENT WHERE A JEEP WAS THROWN INTO THE FRONT OF OUR VEHICLE BY A FORD F-150, TOTALING OUR VEHICLE, AND OUR AIRBAGS DID NOT DEPLOY, NONE OF THEM. WE WERE AT A STOP SIGN AND ALL WALKED AWAY FROM THE ACCIDENT, BUT THE POLICE, FIRE DEPARTMENT, AND INSURANCE ADJUSTER ALL SAID SOMETHING WAS WRONG FOR THE METAL IBEAM BEHIND THE BUMPER TO BE CRUSHED INTO THE RADIATOR AND FOR OUR AIRBAGS TO NOT DEPLOY. THE INSURANCE ADJUSTER HAD ALREADY DEEMED OUR FLEX AS A TOTAL LOSS BUT MENTIONED THAT HAD WE REPAIRED THE VEHICLE WE WOULD NEED TO INVESTIGATE FURTHER WHY THE AIRBAGS MALFUNCTIONED AND HAVE IT FIXED. WE WOULD STILL LIKE TO INVESTIGATE TO UNDERSTAND WHY THIS HAPPENED AND TO ENSURE THIS WAS AN ISOLATED INCIDENT OR THAT A RECALL IS ISSUED BEFORE SOMEONE IS SERIOUSLY INJURED OR KILLED DUE TO THIS SAFETY FEATURE MALFUNCTION HAPPENS TO SOMEONE ELSE. *TR
2013
ENGINE AND ENGINE COOLING
ON 7/20/13 I DROPPED OFF THE FLEX AT THE DEALER FOR THE TIMELY SERVICE AND ALSO TO HAVE THE A/C CHECKED. FOR ABOUT 2 MONTHS A TERRIBLE ODOR HAS BEEN COMING FROM THE A/C AND AFTER THE CAR WAS UNUSED FOR A DAY, THE ODOR WAS UNBEARABLE WHEN WE TURNED ON THE CAR A/C. ON 7/22/13 AT THE END OF THE WORK DAY, THE SERVICE DEPT CALLED STATING ALL WORK WAS COMPLETED, THAT THE A/C WAS WORKING PROPERLY AND THAT THERE WAS NO A/C PROBLEMS TO REPAIR. WHEN I AGAIN INFORMED THEM ABOUT THE TERRIBLE ODOR, I WAS INFORMED THAT THE FLEX HAS A PROBLEM WITH MILDEW IN THE A/C BUT THAT THERE WAS ABSOLUTELY NOTHING THEY COULD DO TO FIX THE PROBLEM. I DID NOT PICK UP MY CAR FROM SERVICE AND CALLED THE SERVICE MANAGER TO INFORM HIM/HER OF WHAT I WAS TOLD BY THE SERVICE ADVISOR.THE SERVICE MANAGER AGREED THAT THIS WAS A PROBLEM WITH THE FORD FLEX A/C, THAT FORD WAS AWARE OF THIS A/C ISSUE AS OF A YEAR AGO, BUT THAT THERE WAS NO SOLUTION TO THE PROBLEM. I IMMEDIATELY CALLED FORD CUSTOMER SERVICE. I WAS INFORMED THAT A REGIONAL REP WOULD CALL ME IN TWO DAYS. I SAID THAT I COULD NOT PICK UP THE CAR AS MY DAUGHTER SUFFERS FROM UPPER RESPIRATORY AILMENTS AND THAT I WOULD NOT PICK UP THE CAR UNTIL THE MOLD AND MILDEW WAS REMOVED AND THE PROBLEM FIXED. I INFORMED THEM THAT I NEEDED A CAR IN THE MEANTIME TO GHETTO WORK, ETC. I WAS TOLD THAT THEY COULD NOT GIVE ME A LOANER AND THAT I SHOULD GET A RENTAL CAR AT MY OWN EXPENSE AND THAT THERE MAY, OR MAY NOT, BE A POSSIBILITY OF A REFUND FOR THE RENTAL EXPENSE. I AM CURIOUS IF ANYONE ELSE HAS HAD THIS A/C PROBLEM WITH FORD AND IT WAS CORRECTED? *TR