TL* THE CONTACT OWNS A 2010 FORD FLEX EQUIPPED WITH HANKOOK OPTIMO H725A TIRES SIZE P235/60R17 (N/A), DOT NUMBER 5MJCDFHP4209. THE CONTACT STATED ALL FOUR TIRES WERE BALD. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THE TIRES WERE UNSAFE TO DRIVE ON AND OFFERED NO REASON FOR THE FAILURE OR ANY ASSISTANCE. THE TIRE MANUFACTURER WAS NOTIFIED. THE VEHICLE MANUFACTURER WAS NOTIFIED WHO OFFERED NO REASON FOR THE FAILURE OR OFFERED ANY ASSISTANCE IN REPLACING THE TIRES. THE FAILURE WAS UNKNOWN. THE FAILURE MILEAGE ON THE TIRES AND THE VEHICLE WAS 22,000.
2009
SERVICE BRAKES
TOOK CAR TO TIRE MERCHANT TO REPLACE TIRES. THEY REPORTED TO ME A PROBLEM WITH RIGHT REAR BRAKE. PISTON IS FULLY RETRACTED OUT, AND BRAKE PADS HAVE ABNORMAL WEAR RELATIVE TO OTHERS ON CAR. SUGGESTED THAT I CONTACT DEALER FOR REPLACEMENT OF BRAKE CALIPER. ALSO REPORTED THAT THEY CONTACTED NAPA, AND WERE TOLD THAT NAPA HAD RECEIVED MANY REPORTS OF RIGHT REAR BRAKE CALIPER ISSUES ON 2009 FLEX, AND IN FACT, NAPA HAS PART ON INDEFINITE BACK ORDER. PART ALSO ON BACK ORDER AT FORD (ONLY FOR RIGHT REAR BRAKE, APPARENTLY DEFECT ISOLATED TO THIS BRAKE), ALTHOUGH PLACED ORDER FOR PART TODAY. TOLD THAT THERE WAS NO RECALL ALTHOUGH THERE WAS A SERVICE BULLETIN SO I WOULD BE RESPONSIBLE FOR ALL COSTS OF REPLACING DEFECTIVE PART SINCE MY CAR RECENTLY WENT OUT OF WARRANTY. *JB
