AFTER CONTINUALLY SMELLING GAS WHILE MY VEHICLE WAS PARKED IN THE GARAGE I DISCOVERED A GAS LEAK IN THE FUEL TANK. I TOOK THE VEHICLE TO A PRIVATE MECHANIC AND HE VERIFIED THE FUEL TANK WAS LEAKING DUE TO RUSTING OF THE TANK. THE MECHANIC INFORMED ME OF THE PRICE OF A NEW TANK AND IT IS VERY EXPENSIVE. A PERSON AT MY LOCAL FORD DEALER INFORMED ME THAT HE HAD THE SAME PROBLEM WITH HIS EDGE. ALSO, I FOUND A USED FUEL TANK IN SEARCH FOR A REPLACEMENT, AND FOUND IT HAS THE SAME RUSTING PROBLEMS. MY WIFE AND CHILDREN USE THIS VEHICLE EVERY DAY AND I FEEL LIKE THIS COULD HAVE BEEN A HUGE SAFTEY PROBLEM. IF YOU ARE READING THIS AND HAVE THE SAME PROBLEM PLEASE MAKE A COMPLAINT. FORD SHOULD BE RESPONSIBLE FOR THE REPAIR OF THIS COSTLY AND DANGEROUS PROBLEM. *TR
2013
ELECTRICAL SYSTEM
CAR STOPPED RUNNING AS MY WIFE,DAUGHTER,AND MYSELF WERE ON OUR WAY HOME. MY WIFE WAS DRIVING AND WAS ABLE TO PULL TO THE SIDE OF THE HWY. AFTER A FEW MINUTES THE CAR RESTARTED AND WE CONTINUED HOME. I TOOK THE CAR TO THE DEALER AND LEFT IT FOR ABOUT A WEEK. THE SERVICE REP. I SPOKE WITH SAID THEY COULD FIND NO TROUBLE CODE AND COULD NOT DUPLICATE THE PROBLEM. I ASKED IF HE HAD SPOKEN WITH FORD ENGINEERING ABOUT THIS AND HE SAID NO. I ASKED HIM TO AND HE SAID HE WOULD. HE CALLED FORD ENGINEERING AND THEY SAID THEY HAD NO SOLUTION AND DENIED A PROBLEM. I WAS TOLD TO RETURN MY LOANER CAR. I DID SO .A DIFFERENT SERVICE REP. WAITED ON ME THIS TIME.WHEN HE BROUGHT ME THE CAR HE ASKED IF MY PROBLEM WAS FIXED AND I SAID NO .HE ASKED ME THE PROBLEM AND I TOLD HIM.HE THEN TOLD ME THAT HE HAD A LADY WITH THE SAME PROBLEM WITH HER CAR,A 2012 FORD EDGE. HE CONTACTED FORD AND THEY TOLD HIM TO CHANGE PROGRAMMING. THEY DID THIS TWO TIMES AND THE PROBLEM PERSISTED.SHE THEN TRADED THE CAR WITH 32000 MI. ON IT FOR A NEW VEHICLE. I TALKED WITH SEVERAL FORD REPS AND FOR THE MOST PART SEEMED UNCONCERNED. I EXPRESSED MY SAFETY CONCERNS TO THEM TO NO AVAIL. I WAS TREATED AS COLLATERAL DAMAGE. *TR
