TL*THE CONTACT OWNS A 2007 FORD EDGE. WHILE DRIVING APPROXIMATELY 35 MPH, THE FRONT AND REAR DRIVER SIDE AIR BAGS DEPLOYED. THE VEHICLE WAS NOT INVOLVED IN A CRASH. THE VEHICLE WAS TOWED TO THE DEALER AND IS AWAITING FOR THE CAUSE OF FAILURE TO BE DETERMINED. THE CURRENT AND FAILURE MILEAGES WERE 1,200.
2013
STEERING
FORD CUSTOMER SERVICE REFERENCE # [XXX] 2013 FORD EDGE VIN [XXX] ON THE MORNING OF APRIL 9, 2013 MY WIFE ([XXX]) WAS DRIVING TO WORK AT AN ELEMENTARY SCHOOL. SHE WAS APPROACHING THE SCHOOL AT ABOUT 20 MPH ON LEVEL STREET WHEN SHE NOTICED THAT THE VEHICLE WAS DIFFICULT TO CONTROL. SHE SOON REALIZED THAT THE ENGINE HAD STALLED. LUCKILY THERE WERE NO CHILDREN PRESENT AND SHE WAS ABLE TO BRING THE VEHICLE TO A STOP WITHOUT INCIDENT. SHE STARTED THE VEHICLE AND PULLED INTO THE SCHOOL PARKING LOT. I REPORTED THE PROBLEM TO THE DEALER (TOWN AND COUNTRY FORD OF EVANSVILLE INDIANA) AND WAS TOLD TO BRING IT IN SO THAT THEY COULD FIND THE CAUSE OF THE PROBLEM. THEY COULD NOT FIND THE CAUSE AND TOLD ME TO BRING IT BACK IN THE NEXT TIME THAT THE PROBLEM OCCURRED. I ALSO INFORMED THEM OF A PROBLEM WITH THE SEAT MOVING FOR NO KNOWN REASON AND ABOUT GETTING MUCH LESS THAN THE STATED GAS MILEAGE ON PURE HIGHWAY DRIVING. I WAS TOLD THAT THEY COULD NOT DO ANYTHING ABOUT THESE PROBLEMS EITHER. I REQUESTED THE NUMBER OF SOMEONE THAT I COULD CALL TO COMPLAIN ABOUT THESE ISSUES. I WAS GIVEN THE NUMBER OF THE CUSTOMER SERVICE DEPARTMENT. BECAUSE OF THE SERIOUSNESS OF THE PROBLEM THE INITIAL CONTACT REFERRED ME TO A MANAGER. INITIALLY THE MANAGER OFFERED NO MORE THAT THE DEALERSHIP, THAT IS TO BRING IT IN AFTER IT FAILS AGAIN. I EXPLAINED MY CONCERNS ABOUT THE SAFETY ISSUES OF LOSING CONTROL AT A HIGH RATE OF SPEED OR IN A SCHOOL ZONE. HE STATED THAT THERE WERE NO OTHER REPORTS OF THIS PROBLEM. (I WONDER HOW MANY PEOPLE HAVE TO BE KILLED BEFORE THEY GET CONCERNED ABOUT A SAFETY ISSUE.) AFTER AN EXTENSIVE HEATED DISCUSSION HE AGREED TO HAVE THE VEHICLE FURTHER EVALUATED AT THE DEALERSHIP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
