Other Engine Info: Engine Info: 24V DOHC
Sales Code: EER
Other Restraint System Info: Restraint system advanced multistage front air bags sales code (CG3) with side air bags sales code (CGS)
Plant Company Name: Sterling Heights Assembly
Seat Belts All: Manual
Series: JS
Series2: P (Premium)
Steering Location: Left Hand Drive (LHD)
TPMS: Direct
Trim: Touring
Valve Train Design: Dual Overhead Cam (DOHC)
Vehicle Type: PASSENGER CAR
Model year
COMPONENT
Complaint
2002
SUSPENSION:REAR
IN MAY, WHILE DRIVING MY PASSENGER SIDE REAR STRUT MOUNT ON MY 2002 CHRYSLER SEBRING BROKE. I TOOK MY CAR IN AND HAD IT FIXED AND HAD TO LEAVE IT AS THE DEALERSHIP (GOLLING CHRYSLER) ADVISED ME THAT IT WAS A SAFETY HAZARD TO DRIVE WITH THE BROKEN STRUT MOUNT. ON 06/29/08, MY DRIVER SIDE REAR STRUT MOUNT BROKE. THIS TIME, THE DEALERSHIP (CLARKSTON CHRYSLER) STATED THAT THERE ARE NO REPLACEMENT PARTS AS THERE IS A DESIGN FLAW WITH THE PART AND THEY HAD TO BE REENGINEERED. SO, I HAVE BEEN UNABLE TO DRIVE MY CAR SINCE 06/29/08. MY CAR ONLY HAD 65,000 MILES BUT IT IS PARKED AND UNUSABLE. I HAVE BEEN TOLD THAT THIS IS A COMMON PROBLEM AND THERE IS A BACKLOG OF 10,000 PARTS ON ORDER. CHRYSLER CALLED TO STATE THAT THEY ESTIMATE THAT THE PARTS WOULD BE IN ON AUGUST 11TH. THIS IS OBVIOUSLY A SAFETY HAZARD - OR AT LEAST THAT WHAT THE DEALERSHIP TOLD ME AND I CANT IMAGINE THAT VERY MANY PEOPLE CAN SHELVE THEIR CAR FOR 6 WEEKS AND INSTEAD - LIKE ME, HAVE HAD TO DRIVE THERE CAR ON OCCASION. I WAS ABLE TO BURROW SOMEONE'S VEHICLE BUT THERE WERE STILL TIMES WHEN I DID HAVE TO DRIVE MY SEBRING WHEN ANOTHER VEHICLE WASN'T AVAILABLE. IT SHOULD BE NOTED THAT OF THOSE 65000 MILES, WELL OVER 99 % WERE ON HIGHWAY AND PAVED ROADS. THERE ARE NO DIRT ROADS IN THE AREA AND IT IS RARE THAT I EVER DRIVE ON ONE. *TR
2008
UNKNOWN OR OTHER
WHEN RAISING OR LOWERING THE TOP IT WOULD MALFUNCTION (SOME WHERE BETWEEN COMPLETELY UP OR DOWN) AND REMAIN IN THAT STATE SOMETIMES FOR HOURS, LOCAL TOWING SERVICES REFUSE TO TRANSPORT THE VEHICLE TO A NEARBY DEALERSHIP OUT OF FEAR THEY WOULD DO MORE DAMAGE TO IT. SINCE PURCHASING THE VEHICLE (2007) WE'VE HAD IT SERVICED (SEP' 2007, JUL' 2010, AND SEP' 2011) AT DIFFERENT DEALERSHIPS FOR THE SAME PROBLEM; EACH TIME THEY ASSURED US THAT THE PROBLEM HAD BEEN CORRECTED. MOST RECENTLY (MAY 29TH) WE AGAIN HAD THE VEHICLE IN FOR SERVICE, FOR THE SAME PROBLEM. AS BEFORE, THE REAR WINDOW PANEL (RIGHT SIDE) HAS DROPPED SEVERAL INCHES, THE TOP IS INOPERATIVE, AND A STRAP THAT ATTACHES TO THE UNDERSIDE OF THE TOP HAS BROKEN AND HANGS DOWN INTO THE CRADLE. AS ROYAL PROTECTION PLAN HAS EXPIRED, THE DEALERSHIP HAS PROJECTED MY OUT-OF-POCKET REPAIR COSTS, THIS TIME, TO EXCEED $1,015. WE HAVE NOT BEEN ABLE TO DETERMINE IF A RECALL HAS BEEN ISSUED FOR THIS RECURRING PROBLEM. *TR