TL* THE CONTACT OWNS A 2006 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE BEGAN TO SHAKE VIOLENTLY. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE FAULTY MOTOR MOUNT WAS REPLACED. THE FAILURE RECURRED TWO YEARS AFTER THE REPAIR. THE VEHICLE HAD NOT BEEN REPAIR FOR THE MOST RECENT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS UNAVAILABLE.
2006
EQUIPMENT
TL* THE CONTACT OWNS A 2006 CHRYSLER PACIFICA EQUIPPED WITH AN ACTIVHEAT 6HCSBL24 SEAT COVER. THE CONTACT RECEIVED THE NHTSA CAMPAIGN ID NUMBER: 11E014000 (EQUIPMENT) RECALL. THE CONTACT CALLED THE MANUFACTURER TO FIND OUT WHEN THE REPLACEMENT SEAT COVER WOULD BE SHIPPED, BUT THE MANUFACTURER ADVISED THE CONTACT TO VIEW A WEBSITE THAT REQUIRED A FEE. THE MANUFACTURER WAS UNRESPONSIVE AND NOT HELPFUL REGARDING THE SEAT COVER RECALL FAILURE.