DT*: THE CONTACT STATED THE SUNROOF SHATTERED EARLY IN THE MORNING ON SATURDAY, JULY FIRST. PRIOR TO THIS INCIDENT THERE WERE PROBLEMS WITH THE MOONROOF NOT CLOSING PROPERLY . DURING THE FIRST INCIDENT, THE VEHICLE WAS IN THE DEALERSHIP FOR SEVEN DAYS REGARDING THE MOONROOF AND THE ISSUE WAS NOT RESOLVED. WHEN IT WAS TAKEN BACK TO THE DEALER, THE MOONROOF, SUNROOF/TRACKS AND SIDE PANELS TO THE REAR OF THE TRUCK WERE DISASSEMBLED AND REPLACED. THE REPAIR WAS A COLLABORATIVE EFFORT ON BETWEEN THE DEALER AND THE MANUFACTURER. AFTER THE THE PROBLEM PERSISTED, THE DEALER DETERMINED THAT THEY WOULD NOT REPAIR THE SUNROOF AGAIN WITHOUT A COST. THE DEALER STATED THERE MUST HAVE BEEN A FRACTURE TO THE GLASS BY AN EXTERNAL OBJECT BECAUSE THERE HAVE BEEN NO PREVIOUS COMPLAINTS ON THIS ISSUE. THE CONTACT REFERRED TO WWW.CONSUMERAFFAIRS.COM WHERE THERE IS AN ARTICLE DATED JANUARY 2, 2006, STATING THAT NHTSA IS INVESTIGATING 17 COMPLAINTS FOR THE CADILLAC SRX FROM 2004- 2006. THE ARTICLE ALSO CITES 19 INJURIES SUSTAINED DUE TO THE SUNROOF DEFECT. ON A MESSAGE BOARD OF CADILLACOWNERS.COM, A OWNER OF 2005 SRX ALSO HAD THE SUNROOF SHATTER.
2012
AIR BAGS
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT WHILE PARKED, THE PASSENGER AND DRIVER'S SIDE AIR BAGS DEPLOYED ERRONEOUSLY AS THE CONTACT CLOSED THE DRIVER'S SIDE DOOR. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.