SCRATCHING NOISE FROM FRONT TIRES. I HAVE COMPLAINED SEVERAL TIMES. AT FIRST SERVICE DEPARTMENT CLAIMED NOT TO HEAR IT, NOW THEY ACKNOWLEDGE THE NOISE BUT STATE "IT IS SOMETHING I HAVE TO LIVE WITH". OTHER CUSTOMERS HAVE COMPLAINED BUT THERE IS NOT A FIX, SO UNTIL THE PROBLEM CAN BE IDENTIFIED AND A FIX ESTABLISHED I JUST HAVE TO PUT UP WITH THE NOISE. *TR
2007
POWER TRAIN:AXLE HUBS
I RECENTLY HAD A PROBLEM WITH MY CADILLAC SRX BECAUSE THE LEFT WHEEL ASSEMBLY FAILED AND MY TIRE LITERALLY FELL OFF THE AXLE WHILE I WAS DRIVING. I THOUGHT I WOULD BRING THIS POTENTIALLY SERIOUS PROBLEM TO YOUR ATTENTION BECAUSE IT APPEARS TO BE A COMBINATION OF DESIGN FLAW AND/OR DEALERSHIP REPAIR ISSUE. EITHER WAY THIS PROBLEM POTENTIALLY MAY IMPACT OTHER PEOPLE. I ORIGINALLY HAD MY CAR SERVICED AT TUSTIN CADILLAC IN CALIFORNIA IN JUNE 2007 FOR A ?TRACTION ENGAGED? LIGHT PROBLEM. THE TRACTION LIGHT WAS ALWAYS COMING ON WHEN I ACCELERATED MY CAR FROM THE STOP POSITION. THIS PROBLEM WAS FIXED AT THIS TIME AND I HAD NO PROBLEM UNTIL AROUND JULY 19, 2007. ON THE SAME CAR SIDE AND TIRE THE MONTH EARLIER I EXPERIENCED PROBLEMS, THERE A SERIOUS PROBLEM BECAUSE AS I WAS TOLD, A NUT HAD COME OFF THE REAR WHEEL AXLE ASSEMBLY. I WAS ORIGINALLY TOLD AND ASSURED BY THE SERVICE ADVISOR THAT THE TWO EVENTS OF JUNE AND JULY WERE NOT RELATED TO EACH OTHER. LATER THE SERVICE MANAGER EXPRESSED AND TOLD ME THE TWO WERE MOST LIKELY ASSOCIATED. THE SERVICE MANAGER TREATED ME VERY WELL AND I APPRECIATED HIS HONESTY AND CONCERN FOR MY WELFARE. *JB