SHORTLY AFTER PURCHASE WE TRAVELED TO FLORIDA, WE COULD NOT CONTROL OUR VEHICLE AT SPEEDS IN EXCESS OF 50 MPH. FLORDIA DEALER..DEMITT CADDLIAC OF CLEARWATER FLORIDA STATED THE FRONT END WAS NOT ALIGNED AND ADJUSTED SAME . IT WAS NOT DONE PROPERLY AND WE CUT OUR VACATION SHORT TO RETURN OUR VEHICLE TO BE SERVICED AT THE DEALERSHIP OF PURCHASE. THEY REALIGNED SAME AS IT WASN'T DONE RIGHT IN FLORIDA. CADALLIC ALSO RE IMBURSED ALL OUR TRAVEL EXPENSE OF $380.00. TWO MONTHS LATER AFTER ANOTHER EXTENDED SUSTAINED HIGH SPEED ROAD TRIP WE NOTICED THE FRONT END WAS NOT RIGHT AGAIN. AGAIN BACK TO THE DEALER..ANOTHER FRONT END ADJUSTMENT AND TIRE REPLACEMENT DUE TO MISALIGNMENT. ANOTHER ROAD TRIP AT SUSTAINED SPEEDS A COUPLE MONTHS LATER THE FRONT END PROBLEM RE OCCURED. THEY ALIGHNED SAME AGAIN AND WHEN ASKED WHY IT DOES NOT SAY IN ALIGHENMENT THEY SAID "WE DON'T KNOW". WE ARE IN OUR 50'S..DO NOT DRIVE OFF ROAD..NO POTHOLES..NO CURBS. DEFECT SHOWS ON LONG TRIPS AT SUSTAINED HIGH SPEEDS OF 60 TO 80 MPH. ALL THIS IS RECORDED AT THE FLORIDA DEALERSHIP AND THE WOODBURY DEALERSHIP. *AK
2012
ELECTRICAL SYSTEM
THIS VEHICLE HAS A RECURRING LOCKING PROBLEM THAT CANNOT BE DIAGNOSED OR CORRECTED BY THE DEALER. THE VEHICLE RANDOMLY LOCKS OR UNLOCKS WHILE EITHER PARKED OR MOVING CREATING A SERIOUS SAFETY CONCERN, PARTICULARLY WHEN THE VEHICLE UNLOCKS ITSELF WHILE MOVING. WE HAVE TAKEN THIS VEHICLE TO THE DEALER ON FOUR (4) DIFFERENT OCCASIONS TO CORRECT THIS LOCKING DEFECT WITHOUT SUCCESS. THIS VEHICLE HAS BEEN AT THE DEALERSHIP FOR A TOTAL OF 45 DAYS DURING 2012 ON ACCOUNT OF THIS RANDOM LOCKING ISSUE. THE SERVICE MANAGER AT THE DEALERSHIP TELLS US THAT THIS DEFECT IS NOT AN ISOLATED ISSUE WITH OUR ESCALADE, AS OTHERS ARE EXPERIENCING THIS SAME UNRESOLVED PROBLEM, ACCORDING TO BOTH HIS OWN EXPERIENCE AND HIS CONVERSATIONS WITH THE CADILLAC TECHNICAL SUPPORT PERSONNEL.. WE HAVE CONTACTED THE CADILLAC CUSTOMER ASSISTANCE CENTER ABOUT THIS LOCKING ISSUE, TO NO AVAIL. THEY SIMPLY DENY THE PROBLEM BECAUSE IT CANNOT BE REPLICATED AT THE DEALERSHIP. THEY REFUSE TO OPEN THEIR DATA BASE TO US REGARDING THIS PROBLEM. PERHAPS YOUR AGENCY HAS MORE CLOUT IN MAKING THEIR DATA BASE TRANSPARENT WITH REGARD TO THIS SAFETY ISSUE. *TR