Other Restraint System Info: Rear Passenger Inflatable Restraints (side)
Plant City: Hamtramck
Plant Company Name: NA-GM Corp
Plant Country: United States (USA)
Plant State: Michigan
Seat Belts All: Manual
Series: Luxury (DHS)
Valve Train Design: Dual Overhead Cam (DOHC)
Vehicle Type: PASSENGER CAR
Windows: 4
Model year
COMPONENT
Complaint
2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
WITHIN THE PAST 20 MONTHS, I HAVE HAD THREE OF MY WINDOW REGULATORS BREAK ON MY 2004 CADILLAC DHS AND HAVE PAID OVER $1000 TO REPAIR TWO OF THEM. THE THIRD IS NOW GOING TO COST ME $690.00. I CONTACTED GM AND THEY REFUSED TO DO ANYTHING ABOUT IT CLAIMING IT IS NOT THEIR PROBLEM. THE SERVICE MANAGER AT THE LOCAL DEALERSHIP ADVISED THERE IS A PROBLEM WITH 2001-2004 MODELS AND THEIR WINDOW REGULATORS. I ALSO NOTICE ON-LINE THAT THERE ARE MANY COMPLAINTS ABOUT THE WINDOW REGULATORS BREAKING, HOWEVER GM REFUSES TO DO ANYTHING ABOUT IT. IS THERE ANY WAY THAT THIS COULD BE LOOKED INTO BY THE FEDERAL GOVERNMENT AND POSSIBLY CAUSE A RECALL ON THESE ITEMS BECAUSE OBVIOUSLY GM IS REFUSING TO ADMIT THAT THERE IS A PROBLEM. THANK YOU FOR YOUR CONSIDERATION. *TR
2003
EXTERIOR LIGHTING
DEAR SIR: IїD LIKE TO STATE THAT I'VE BEEN A LOYAL CADILLAC OWNER FOR MANY YEARS. AFTER SPEAKING TO CADILLAC CUSTOMER ASSISTANCE TODAY REGARDING AN ISSUE THAT I HAVE WITH MY 2003 CADILLAC DEVILLE. IT HAS BECOME APPARENTLY CLEAR THAT CADILLAC LIKES SELLING HIGH PRICED LUXURY VEHICLES BUT HAS NO INTENTIONS ON STANDING BEHIND THE PRODUCTS THAT THEY SELL. LET ME ASK YOU THIS? HOW DOES CADILLAC ALLOW A DEFECTIVE SAFETY PART BASICALLY TO BECOME UNAVAILABLE FOR A PERIOD OF 6 MONTHS? I'M REFERRING TO THE THIRD BRAKE LIGHT ON CADILLAC DEVILLE MODEL YEAR 2003. HERE IN NH ITїS A MOVING VIOLATION SUBJECT TO NH LAW SAF-C 3215.04 TO DRIVE SUCH VEHICLE KNOWING THAT THE THIRD BRAKE LIGHT DOES NOT FUNCTION. CADILLACїS REMEDY WAS TO ORDER THE PART (WHICH I DID THROUGH AUTHORIZED DEALER IN MANCHESTER NH) AND WAIT UNTIL IT COMES IN AND IN THE MEANTIME DRIVE THE VEHICLE KNOWING THAT I'M IN VIOLATION OF NH STATE MOTOR VEHICLE SAFETY LAWS. HOW MANY VIOLATIONS OR ACCIDENTS COULD POSSIBLY HAPPEN BECAUSE OF MY FAULTY EQUIPMENT DURING A SIX MONTH TIME PERIOD. DO YOU KNOW? I CERTAINLY DON'T. HOWEVER, I DO KNOW THAT I WILL PERSONALLY HOLD GENERAL MOTORS RESPONSIBLE FOR ANY LEGAL ACTIONS TAKEN AGAINST ME IN REGARDS TO THIS MATTER. AND FURTHERMORE, JUST THE FACT THAT GENERAL MOTORS HAS ALLOWED A SAFETY PART TO BECOME UNAVAILABLE FOR A PERIOD OF 6 MONTHS ON VEHICLES BUILT OVER A 5 YEAR PERIOD SUGGESTS TO ME THAT THIS IS AN ITEM THAT SHOULD REQUIRE GENERAL MOTORS TO ISSUE A SAFETY RECALL THAT WILL BE MY NEXT STEP IN WHICH I INTEND ON PURSUING. NEEDLESS TO SAY I WILL NEVER PURCHASE ANOTHER GENERAL MOTORS VEHICLE. I FIND YOU VEHICLES APPEALING AND COMFORTABLE BUT YOUR LOYALTY AND ACCOMMODATIONS TO YOUR EXISTING CUSTOMERS IS APPALLING. *TR