I LEASE A 20111 ACURA SUV MDX VEHICLE FROM THE KAREN BRADLEY DEALERSHIP IN WOOD BRIDGE VIRGINIA ON THE 15 JULY 2011. AFTER PICKING UP THE VEHICLE, WHILE DRIVING ON MY WAY HOME I FELT VIBRATION IN THE STEERING WHEEL AND THE STEERING WHEEL FELT LOOSE. I CALLED THE SALES PERSON TO REPORT THE MATTER HE TOLD ME TO BRING THE VEHICLE IN THE NEXT DAY 16 JULY 2011 TEST DRIVE ANOTHER NEW MDX AND COMPARE IT TO MINE, I DID SO AND IT DID NOT HAVE ANY VIBRATION NOR WAS THE STEERING WHEEL LOOOSE. THE SERVICE PERSON CHECKED THE TIRE PRESSURE ON MY VEHICLE AND SAID THERE YOU GO IT IS GOOD/FIX NOW. THE PROBLEM WAS NOT FIXED. I CALLED THE SALES PERSON AGAIN TO INFORM HIM THAT THE PROBLEM WAS NOT FIXED HE SAID THAT IT WAS TOO LATE THE SERVICE SHOP IS CLOSED AND WILL NOT BE OPENED UNTIL MONDAY 18 JULY 2011. HE TOLD ME TO BRING THE VEHICLE IN ON THE 18 JULY 2011. I TOOK THE VEHICLE IN ON 18 JULY 2011 THEY DID THE REPAIR AND SAID IT IS FIXED UNFORTUNATELY THE PROBLEM WAS NOT FIXED. I TOOK THE VEHICLE IN ON 19 JULY 2011 THIS IS THE THIRD TIME THEY DID THE REPAIR AND SAID IT IS FIXED UNFORTUNATELY THE PROBLEM WAS NOT FIXED. THEY TOLD ME THEY NEED MORE TIME TO ASSESS THE VEHICLE AND DO THE REPAIR. THEY ASKED ME TO BRING THE VEHICLE IN ON 23 JULY 2011, THIS IS THE FOURTH TIME. THEY GAVE ME THE MOST DISGUSTING UNSAFE VEHICLE TO DRIVE AS A LOANER VEHICLE WHILE FIXING MY VEHICLE. THEY KEPT THE VEHICLE UNTIL THE 28 JULY 2011. ON THE 28 JULY 2011 THEY CALLED ME TO COME AND PICKED UP MY VEHICLE AND TOLD ME THAT THE PROBLEM WAS FIXED. THE PROBLEM IS NOT FIXED I MADE SEVERAL ATTEMPTS TO CONTACT THE SALES PERSON AND THE SERVICE PERSON; I ALSO SEND THE SALES PERSON SEVERAL TEXTS MESSAGES NEITHER OF THEM RETURNED MY CALL. MY FAMILY AND I ARE IN FEAR, TRAUMATIZED, AND AFRAID TO USE AND RIDE IN THIS VEHICLE THIS IS A SAFETY ISSUE AND I AM REQUESTING THAT THE VEHICLE BE EXCHANGE OR MY MONEY BACK. *TR
2011
ENGINE AND ENGINE COOLING
WE ARE CURRENTLY LEASING A 2011 ACURA MDX AND ARE EXPERIENCING A PINGING OR ENGINE KNOCK AT LOWER RPM. I HAD A SERVICE TECHNICIAN TEST DRIVE THE CAR AND HE RECOGNIZED THE NOISE AND STATED THAT ACURA IS AWARE OF THE PROBLEM BUT DOES NOT HAVE A FIX FOR THE PROBLEM. WHEN I ASKED IF THERE WAS POTENTIAL DAMAGE HAPPENING TO THE ENGINE, I WAS TOLD NOT TO BE CONCERNED. WEEKS AND MONTHS LATER THE NOISE IS STILL APPARENT "SOUNDS LIKE A DIESEL TRUCK" AND I AM BEGINNING TO FEEL A LACK OF POWER. I CONTACTED ACURA CUSTOMER SERVICE DIRECTLY AND I SPOKE TO A CUSTOMER SERVICE REPRESENTATIVE AT ACURA THAT TOLD ME THEY ARE AWARE OF THE PROBLEM BUT THERE IS STILL NO FIX FROM THEIR ENGINEERS. I AM REPORTING THIS ISSUE TO HOPEFULLY GAIN SOME TRACTION FOR THE ACURA ENGINEERS TO FOCUS THEIR EFFORTS ON CREATING A SOLUTION TO THE PROBLEM. I HAVE HAD GREAT SUCCESS WITH THE ACURA BRANDIN THE PAST. HOWEVER I AM DISAPPOINTED THAT I AM BEING TOLD THAT I HAVE TO DEAL WITH A PREMIUM SUV THAT SOUNDS LIKE A DIESEL TRUCK. *TR
