1.THE CLOCK ON THE DASHBOARD: THE TIME IS RUNNING ALMOST 1 MINUTE FASTER PER DAY. IF YOU DON’T FIX IT FOR 10 DAYS, IT WOULD RUN 10 MINUTES AHEAD. 2.THE DRIVER’S SEAT: WHEN I PURCHASED THIS CAR, I ASKED FOR POWER SEATS BUT THE DEALER DIDN’T HAVE IT. I WAS A LITTLE UNCOMFORTABLE WITH THE MANUAL SEAT, BUT THE SALES PERSON CONVINCED ME, SO I DECIDED TO TAKE THE ONE WITH MANUAL. SINCE THEN, I’VE FELT THAT THE DRIVER’S SEAT IS ALWAYS SINKING DOWN SO I CONSISTENTLY HAVE TO PULL UP THE STICK TO PUSH UP THE SEAT QUITE OFTEN WHILE I’M DRIVING. 3.REAR SEAT: I HAD TO FOLD THE REAR SEAT ONCE TO LOAD SOMETHING IN THE BACK. AFTER, I TRIED TO UNFOLD THE SEAT BUT IT DIDN’T GO BACK. I BROUGHT THIS CAR TO THE DEALER’S SERVICE ON NOV. 15TH, 2004. WHILE ONE OF THE SERVICE PERSONS WAS TRYING TO UNFOLD THE REAR SEAT, HE HAD TO CUT THE SEAT BELT AND HAS SCRATCHED THE SEAT AND BROKEN SOME PIECE ON THE SEAT. HE SAID HE’S GOING TO ORDER SOME PARTS AND IT WOULD TAKE A FEW DAYS. EVER SINCE THEN, NOBODY KNOWS THE STATUS OF THIS ORDER. BOTH THE SERVICE DEPT AND THE “CUSTOMER CARE” DEPT, IN HEADQUARTERS HAVE ALWAYS BEEN TELLING ME “IT’S ON BACKORDER” WITH “NO FURTHER INFORMATION”, AND THEY “DON’T KNOW WHEN” FOR LAST SIX MONTHS. I ASKED THEM “IF YOU DON’T HAVE THE PART, EVEN IN GERMANY, HOW LONG WILL IT TAKE FOR THE MANUFACTURER TO MAKE THE PART?” AND THEY KEEP SAYING IS “DON’T KNOW” AND “WE ARE STILL CHECKING THE STATUS OF THE PART EVERYDAY.” IN A COMMON SENSE, THE PERIOD OF FOUR MONTHS SHOULD BE ENOUGH TIME TO MAKE THE PART AND SHIP IT TO THE DEALER. I ALSO SENT A COMPLAINT LETTER TO THE CEO OF THE DEALER/MCKENNA & VW NORTH AMERICA HEADQUATER A COUPLE OF MONTHS AGO. BUT STILL THEY DON'T KNOW ABOUT THE PART.
2005
POWER TRAIN:AUTOMATIC TRANSMISSION
I CURRENTLY OWN A 2005 V-6 VOLKSWAGEN TOUAREG. THE VEHICLE HAS LESS THAN 15,000 MILES. APPROXIMATELY 3 MONTHS AFTER OWNING VEHICLE, THE VEHICLE EXEMPLIFIED OBVIOUS SHIFTING CONCERNS AS WELL AS POOR GAS MILEAGE. THE TRANSMISSION WAS REPLACED IN HOPES TO CORRECT THE ISSUES DESCRIBED ABOVE, HOWEVER, IT HAS NOT IMPROVED. I WAS ASKED TO DRIVE THE VEHICLE FOR AT LEAST ANOTHER 6 MONTHS TO A YEAR, TO BREAK IT IN. IN THIS TIME, MY CAR HAS WORSENED. THE SHIFTING IS MORE ERRATIC, LOSING POWER, JUMPING GEARS, AND NEARLY STALLING WHEN TAKING OFF FROM A STOP AND AT INTERSECTIONS. AS A RESULT OF THE ERRATIC SHIFTING, I HAVE BEEN NEARLY REAR-ENDED. MY CAR HAS BEEN IN 5 TIMES FOR 3 TO 8 DAYS AT A TIME. THE DEALERSHIP HAS NOT BEEN ABLE TO DUPLICATE THIS ISSUE, SINCE IT HAS REPLACED THE TRANSMISSION. THE ONLY SERVICE THE MANUFACTURER HAS DONE TO MY VEHICLE IN HOPES TO CORRECT THE POOR SHIFTING AND POOR GAS MILEAGE (11-12 MPG) IS COMPUTER SOFTWARE UPDATES. NONE OF WHICH HAVE EVER FIXED THE PROBLEMS. IN ADDITION, WITH EACH MONTH THAT PASSES, NEW MECHANICAL PROBLEMS ARISE. THE SEAT ADJUSTMENTS FAIL, ALONG WITH THE RADIO, THE TRUNK HATCH, THE AIRBAG, ETC. THE CAR OVERHEATS AND SMOKE COMES FROM THE TIRES & WHEELS, OF WHICH THE MANUFACTURER TOOK NOTICE TO, BUT COULD NOT DETERMINE THE CAUSE. THE SERVICE DEPARTMENT AT VOLKSWAGEN HAS HAD 5-6 ATTEMPTS TO SERVICE THE MULTIPLE PROBLEMS SINCE MAY 2005 AND IT IS NOW JANUARY 07 AND MY CAR IS STILL IN THE SHOP FOR THE SAME PROBLEMS. IN ADDITION, THE TIRES (W/ PADS/ROTORS (SP?) ARE COMPLETELY WORN, AND THE VEHICLE HAS ONLY 12K MILES. *JB
