Other Engine Info: BIN 5 emission. Emissions Certification Test Group: DVWXV02.0U36.
Plant City: Puebla
Plant Country: Mexico
Seat Belts All: Manual
Series: Trendline, Trendline +
TPMS: Indirect
Transmission Style: Automatic
Vehicle Type: PASSENGER CAR
Model year
COMPONENT
Complaint
1996
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
ALL FOUR WINDOWS BROKE IN MY VW JETTA GLS. I BOUGHT THE VEHICLE USED, AS THAT WAS WHAT I COULD AFFORD. WHEN THE FIRST TWO BROKE, I CALLED VW USA (NOT THE DEALERSHIP) TO GET AN ESTIMATE ON WHAT THEY WERE GOING TO DO ABOUT IT. I TOLD THEM I FOUND THE TECHNICAL BULLETINS DESCRIBING THE EXACT ISSUE I WAS EXPERIENCING. THEY TOLD ME SPECIFICALLY "MA'AM, WE DON'T KNOW WHAT YOU'VE DONE TO THE CAR, THEREFORE WE CAN ONLY PAY FOR 1/2 OF THE COST OF REPAIR". I WAS FURIOUS AT THE SUGGESTION THAT ALL I DO ALL DAY IS SIT IN MY CAR AND BURN OUT THE WINDOW MOTORS. I IGNORED IT UNTIL A FEW MONTHS LATER WHEN THE DRIVER'S SIDE WINDOW FELL INTO THE DOOR AS I WAS ENTERING THE PARKING GARAGE AT MY PLACE OF BUSINESS. I CALLED VW AGAIN AND THEY TOLD ME THERE WAS NOTHING THEY COULD DO SINCE I WAS A 2ND OWNER AND THERE WAS NO WARRANTY FOR ME. I GOT TWO OF THE THREE FIXED TO THE TUNE OF ABOUT $900 (WHICH WAS HALF OFF) AND LEFT THE 3RD (IN THE REAR) BROKEN. NOW, ALL FOUR WINDOWS HAVE BROKEN AND I REFUSE TO PAY FOR THE REPAIR OF THE TWO REMAINING BROKEN WINDOWS SINCE IT IS NOW A 100% FAILURE RATE. 50% IS UNACCEPTABLE, BUT 100% IS DOWNRIGHT RIDICULOUS AND NO CONSUMER SHOULD HAVE TO DEAL WITH THIS FRUSTRATION OVER AND OVER AGAIN. ALSO, I KNOW TWO OTHER JETTA OWNERS (BOTH OWN 1997 MODELS) AND BOTH OF THEM HAVE HAD AT LEAST 2 WINDOWS BREAK. SOMETHING HAS TO BE DONE ABOUT THIS ISSUE, EVEN FOR 2ND OWNERS OF THIS PARTICULAR BRAND OF AUTOMOBILES.*AK
2013
POWER TRAIN
THE JETTA WAS BEING TEST DRIVEN BY QTM FROM VOA WITH PASSENGER RICK NELSON, SERVICE MANAGER OF BOB BAKER VOLKSWAGEN VW WHEN GETTING ON THE 5 FREEWAY ON THE LAS FLORAS ON RAMP WHEN THE CAR SHIFTED BETWEEN 3RD AND 4TH GEAR THE ENGINE MISSED. THE QTM COMMENTS ON THE MISS AND STATES THAT HE DOESN'T THINK IT TRIGGERED A FULL MISFIRE, BUT THEN INQUIRED TO RICK NELSON ABOUT THE TSB THAT LISA HAS REGARDING MISFIRE, TSB 01-13-14. QTM ALSO EXPERIENCED AND ACKNOWLEDGED LOSS OF POWER AND THROTTLE RESPONSE AT APPROXIMATELY 60 MPH WHILE HE WAS DRIVING NORTH ON THE 5 FREEWAY. THE QTM AND RICK NELSON AGREE TO OPEN A VTA AND THE QTM STATES THAT HE WILL TAKE IT OVER AND PUT HIS NOTES IN IT. THESE ARE THE ISSUES THAT I CONTINUE TO EXPERIENCE WITH THE CAR AND WHY I BROUGHT THE CAR IN FOR SERVICE. THE ODD THING IS THAT THE SERVICE INVOICE GENERATED AND GIVEN TO ME STATED THAT THERE WERE NO ISSUES FOUND DURING THE TEST DRIVE. THE STATEMENTS ON THE SERVICE INVOICE ARE FRAUDULENT AND IN DIRECT CONFLICT WITH THE STATEMENTS MADE BY THE QTM AND SERVICE MANAGER DURING THE TEST DRIVE. I CONTINUE TO EXPERIENCE THE CAR MISSING WHILE IN SPORT MODE AND LOSS OF THROTTLE RESPONSE WHILE IN DRIVE.. THE STATUS OF THE VTA AND ITS CONTENTS ARE UNDER INVESTIGATION. AS FAR AS THE REPUTATION OF THE QTM FROM VOA AND THE DEALERSHIP AND ITS SERVICE DEPARTMENT AT BOB BAKER VW, I THINK THEIR FRAUDULENT STATEMENTS ON MY SERVICE INVOICE SPEAK FOR THEMSELVES. .