Other Engine Info: 50-St.BIN 5/ULEV II emission. Emissions Certification Test Group: CADXJ02.03UA.
Other Restraint System Info: Active Seat
Belt Advanced Front Air Bags.
Plant City: Emden
Plant Country: Germany
Seat Belts All: Manual
Series: Luxury
TPMS: Direct
Transmission Style: Automatic
Vehicle Type: PASSENGER CAR
Model year
COMPONENT
Complaint
2011
VISIBILITY:WINDSHIELD WIPER/WASHER
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN CC. THE WINDSHIELD WIPERS STOPPED WORKING; HOWEVER, THEY RESUMED WHEN THE CONTACT ACCELERATED AT 10 MPH OR MORE. THE FAILURE OCCURRED WHENEVER HE DROVE BELOW 10 MPH AND WHEN THE VEHICLE STOPPED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN COULD NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED A TECHNICIAN WOULD COMMUNICATE WITH THE DEALER FOR A POSSIBLE RESOLUTION TO THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100. THE CONSUMER STATED WHEN HE SET THE WINDSHIELD WIPERS IN THE LOW POSITION, THEY OPERATED SUFFICIENTLY AS LONG AS HE WAS DRIVING, BUT WHEN HE STOPPED AT BUSY INTERSECTIONS, STOP SIGNS OR FOR ANY REASON THE WIPERS WOULD SHUT OFF COMPLETELY, LEAVING NO VISIBILITY THROUGH THE FRONT WINDSHIELD. THE CONSUMER STATED HE REMAINED WITHOUT VISION UNTIL HE MOVED SEVERAL FEET INTO THE INTERSECTION. THE DEALER RESOLVED THE ISSUE, BUT REFUSED TO ADMIT THERE WAS A PROBLEM. UPDATED 11/15/11
2012
WHEELS
THIS LETTER IS A FOLLOW UP TO A VERBAL COMPLAINT I FILED WITH VOLKSWAGEN CUSTOMER CARE. ON MAY18TH 2011, THE RIGHT FRONT WHEEL ON MY 2012 VW CC SHATTERED AS I DROVE DOWN INTERSTATE 95 AS IT PASSES THRU THE TOWN OF GREENWICH. MY CONCERN IS FOCUSED ON THE SAFETY OF THE WHEEL DESIGN AND MY BELIEF THAT THE OVER INFLATION OF THE TIRES CONTRIBUTED TO RIM FAILURE. THE INCIDENT OCCURRED AT APPROXIMATELY 10AM ON THAT DAY THERE WERE NO VISIBLE DEFECTS IN THE ROAD AND THE CAR THAT PULLED OVER BEHIND ME CONFIRMED THE ABSENCE OF ANY LARGE POTHOLES. WHILE DRIVING IN THE MIDDLE LANE THE CAR CLEARLY CAME IN CONTACT WITH AN IRREGULARITY, ONE THAT EVERY CAR BEFORE AND AFTER WAS ABLE TO TRANSVERSE WITHOUT A PROBLEM. IN MY CASE THE RIM SHATTERED AND SEPARATED FROM THE CAR CAUSING A LOSS OF CONTROL. I WAS ABLE TO PULL TO THE SIDE OF THE ROAD. THE CAR THAT WAS BEHIND ME PULLED OVER AFTER SEEING WHAT HE DESCRIBED AS AN EXPLOSION ON THE RIGHT FRONT SIDE. I HAVE ATTACHED PICTURES OF THE RIM. CLEARLY SHOWING PRODUCT FAILURE. WHEN THE TOW TRUCK ARRIVED, HE COMMENTED THAT HE HAS NEVER WITNESSED RIM FAILURE LIKEN THAT. THE DEALER UPON REVIEW OF THE DAMAGE CONCURRED. MY CONCERN IS TWOFOLD. ONE THE SAFETY OF THE DESIGN AND CONSTRUCTION OF THE RIM AND THE OVER INFLATION UPON DELIVERY OF THE TIRES WHICH CONTRIBUTED TO THE WEAKNESS OF THE DESIGN. I AM REQUESTING AN INQUIRY INTO THE SAFETY OF THIS DESIGN, THE TRAINING OF THE STAFF ON PROPER INFLATION GUIDELINES AND THE REIMBURSEMENT FOR COSTS ASSOCIATED WITH THIS FAILURE