WHAT I ASKED TOYOTA TO DO IS REPAIR MY DRIVER SIDE DOOR DUE TO A KNOWN DEFECT. LATE MODEL TOYOTA SIENNA MINIVANS HAVE MANUFACTURING DEFECTS THAT TOYOTA IS NOT WILLING TO ADDRESS. TOYOTA SIENNAS ARE PRONE TO DOOR POPPING WHEN OPENING AND CLOSING DUE TO BROKEN DOOR WELDS. I AM TOLD AFTER THE FACT THERE WAS A TOYOTA TECHNICAL SERVICE BULLETIN THAT WAS ISSUED TO THE TOYOTA DEALERSHIP THAT WAS NOT BROUGHT TO MY ATTENTION. THIS BULLETIN EXTENDED OUT THE REPAIR OF THIS DEFECT BY FIVE YEARS TO 2009. WHEN THE PROBLEM SURFACED ON MY SIENNA IN FEBRUARY, 2011, I WAS TOLD THE TOYOTA DISTRICT MANAGEMENT WOULD NOT FIX THIS DEFECT BECAUSE IT WAS PAST THE EXTENDED WARRANTY PERIOD OF 2009. TOYOTA MANAGEMENT REFUSES TO CORRECT THIS KNOWN DEFECT. MY ESCALATION HAS BEEN DOCUMENTED IN TOYOTA REFERENCE NUMBER 1103311750 TO THE TOYOTA
2010
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
TL* THE CONTACT OWNS 2010 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE DID NOT HAVE A SPARE TIRE, EVEN THOUGH THE OWNER'S MANUAL STATED THAT THE VEHICLE DID HAVE A SPARE. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE VEHICLE DID NOT COME WITH A SPARE TIRE DESPITE WHAT WAS STATED IN THE MANUAL. THE CONTACT BELEIVED IT TO BE A SAFETY ISSUE BECAUSE THE VEHICLE WAS SOLD UNDER THE IMPRESSION THAT A SPARE TIRE WAS AVAILABLE AND COULD BECOME STRANDED BECAUSE OF A TIRE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 20,600.
