Trim: Touring Pkg. (SX4 JLX)/Sport Touring Pkg. (SX4 Sedan Sport with ESP)
Vehicle Type: PASSENGER CAR
Model year
COMPONENT
Complaint
2008
UNKNOWN OR OTHER
2008 SUZUKI SX4 CROSSOVER DRIVER AIRBAG LIGHT AND PASSENGER SEATBELT LIGHT ARE ON CONSTANTLY. CONTACTED SUZUKI CUSTOMER SERVICE, TOOK VEHICLE TO AUTHORIZED SUZUKI DEALERSHIP. DIAGNOSED PROBLEM, WILL COST OVER 2200 TO MAKE VEHICLE SAFE TO OPERATE. SERVICE MAN INFORMED US NONE OF THE AIRBAGS WILL FUNCTION UNTIL 2200$ REPAIRS ARE MADE. CAR IS NOT UNDER WARRANTY. IF I CHOOSE TO HAVE THE PASSENGER SEAT CUSHION REPLACED THIS WILL MAKE THE THIRD SEAT CUSHION AS IT HAS BEEN REPLACED ANOTHER TIME ALREADY UNDER WARRANTY. SUZUKI CUSTOMER SERVICE TOLD ME SINCE CAR IS OUT OF WARRANTY I HAVE TO PAY. THEY TOLD ME TO HAVE SERVICE MANAGER CONTACT THEIR TECHNICAL REP AND OPEN A CASE AND MAYBE THEY MIGHT HELP ME IN SOME UNSPECIFIED WAY. SUZUKI DEALERSHIP WOULD NOT GIVE US A LOANER CAR AND SUZUKI CUSTOMER SERVICE WOULD NOT AUTHORIZE LOANER VEHICLE. WE HAVE TO DRIVE THIS LITTLE DEATHTRAP WITHOUT ANY AIRBAGS. IF YOU GO ONLINE AND TYPE IN SUZUKI SX4 AIRBAG LIGHT ON YOU SEE THIS IS A WIDESPREAD PROBLEM. WE CAN`T AFFORD TO PAY FOR ANOTHER AIRBAG SENSOR THAT WILL ONLY LAST A SHORT TIME AND THEN LEAVE US VULNERABLE AND UNPROTECTED. PLEASE HELP US AND OTHERS LIKE US WHO DON`T HAVE THE MONEY TO PAY FOR SUZUKI`S POOR QUALITY AND DEFECTIVE SAFETY EQUIPMENT. THANK YOU.
2009
AIR BAGS
I WOULD LIKE TO SUBMIT A CLAIM ON MY 2009 SUZUKI SX4 DUE TO THE AIRBAG WARNING LIGHT ILLUMINATION WITH DTC CODE B1318 FAULT. THIS HAS CAUSED BOTH AIRBAG WARNING LIGHTS, AIRBAG OFF LIGHTS AND SEATBELT LIGHTS, TO COME ON AND NOT GO OFF AT VARIOUS TIMES. WE WERE SENT A LETTER FROM SUZUKI ACKNOWLEDGED AN AIRBAG-RELATED ISSUES WITH FRONT PASSENGER SEATS ON THE VEHICLES FOR AN OPEN-CIRCUIT PROBLEM FOR THE SENSOR MAT THAT DETERMINES IF AN ADULT OR CHILD IS SITTING IN THE FRONT SEAT. I CALLED SUZUKI CUSTOMER SERVICE ON 7/29/13 AND SPOKE TO [XXX]. I INFORMED [XXX] THAT WE PURCHASED THIS VEHICLE DUE TO MY DAUGHTER'S SMALL STATURE IN WHICH SHE IS UNDER 5 FEET TALL AND ONLY WEIGHS 90 POUNDS WHILE HAVING A VALID INDIANA DRIVER?S LICENSE. HER SMALL STATURE HAS CAUSED SEVERAL ERRORS WITH THE PASSENGER SIDE AIRBAG WARNING LIGHT TO ILLUMINATE. THE SEAT IS NOT SENSING HER PRESENCE AND SETS OFF THE WARNING LIGHT. [XXX] ACKNOWLEDGED THAT THERE WAS A PROBLEM BUT WOULD NOT REPAIR THE VEHICLE. HE STATED THAT AIRBAG ISSUES ARE ONLY COVERED UNDER THE 3 YEAR 36,000 MILE WARRANTY. I DID NOT AGREE THAT AN ACKNOWLEDGED ISSUE WITH A SAFETY RELATED COMPONENT FAILURE DUE TO A PERSONS SMALL STATURE IS THE CONSUMERS RESPONSIBILITY. [XXX] ALSO STATED THAT OUR SMALL STATURE DAUGHTER SHOULD NOT SIT IN THE FRONT PASSENGER SEAT DUE TO THIS VEHICLES ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR