Other Restraint System Info: Full frontal supplemental inflatable restraint
Plant City: Kosai
Plant Country: Japan
Plant State: Shizuoka
Seat Belts All: Manual
Trim: Base
Vehicle Type: PASSENGER CAR
Model year
COMPONENT
Complaint
2002
SERVICE BRAKES, HYDRAULIC
WHEN BRAKING THERE IS A GRINDING AND OR POPPING NOISE. ALSO, THE BRAKE PEDAL FEELS SOFTER THAN NORMAL. VEHICLE HAS BEEN SERVICED 4 TIMES FOR THIS ISSUE, BUT THE CAUSE OF THE NOISE HAS NOT BEEN DETERMINED. *AK THE CONSUMER NOTICED A POPPING NOISE IN THE FRONT END AND PULSATION IN THE BRAKES AND STEERING WHEEL. SUZUKI ADMITTED THAT THERE WAS A PROBLEM BUT THEY WEREN'T SURE OF HOW TO RESOLVE. THE EMERGENCY BRAKE LIGHT WOULD COME WHEN TRAVELING AT CERTAIN ANGLES BOTH ON AND OFF RAMP. *SC
2006
TIRES
CAR PURCHASED 8/17/05 IN CT. OWNER MOVED TO TALLAHASSE 8/25/05. ROUTINE MAINTENANCE PERFORMED AT TALLAHASSEE SUZUKI DEALER. OWNER MOVED TO MIAMI JAN 06. FLAT TIRE NOTICED 8/16/06 AND LACK OF TREAD ON BOTH REAR TIRES. CAR TAKEN TO SUZUKI DEALER IN MIAMI ON 7/17/06 FOR REPAIR & EXPLANATION. DEALER SAYS TIRES WERE NOT ROTATED BY TALLAHASSEE SUZUKI DEALERSHIP DURING ROUTINE MAINTENANCE. OWNER TRUSTED DEALER TO PERFORM ROUTINE SERVICING AND ASSUMED ANYTHING NECESSARY WAS DONE. SUZUKI BLAMING OWNER FOR LACK OF ROTATION! CAR ALSO TAKEN TO YOKAHAMA TIRE DEALER ON 7/17/06 WHO WROTE LETTER CONFIRMING TIRES NOT DEFECTIVE. YOKAHAMA TOLD OWNER THAT THE 2005 SUZUKI AEREO HAS PROBLEMS WITH EXCESSIVE REAR TIRE WEAR. A VIN CHECK, WHICH CONFIRMS THERE IS A BULLETIN ON THIS, BUT SUZUKI AVOIDING THIS ISSUE AND BLAMING OWNER! OWNER OFFERED A FREE ALIGNMENT IF OWNER PURCHASES NEW TIRES.ISSUE OF WHY THE TREAD IS GONE ON A NEW CAR IS BEING IGNORED. SUZUKI ALSO IGNORING PROBLEM WITH DEALER IN TALLHASSEE NOT PERFORMING TIRE ROTATION, AND BLAMING OWNER! AWAITING CALL FROM REGIONAL MGR BUT WERE TOLD THAT HE WILL SUPPORT DISTRICT MGR. OWNER ALSO TOLD TO DRIVE TREADLESS CAR 10 HOURS TO TALLAHASSEE TO TAKE MATTER UP WITH THAT DEALER. WHY ISN'T SUZUKI GETTING INVOLVED WITH THIS? NATIONAL SUZUKI CUSTOMER SERVICE NOT ADVOCATING FOR OWNER, ONLY PROTECTING SUZUKI. THE CAR IS GOING BACK TO MIAMI DEALERSHIP TODAY 7/18/06 FOR FUTHER INSPECTION WHICH WAS ONLY OFFERED AFTER OWNER REFUSED TO LEAVE UNTIL TREATED FAIRLY. NOT ONLY IS SUZUKI IGNORING A LACK OF DEALERSHIP SERVICING, AND BLAMING OWNER, BUT THEY ARE IGNORING BIGGER ISSUE WHICH IS THAT THE CAR IS CAUSING EXCESSIVE REAR TIRE WEAR! *NM