2009 JEEP PATRIOT. CONSUMER WRITES IN REGARDS TO VEHICLE SUNROOF DESIGN ASSEMBLY FLAW. *SMD THE CONSUMER STATED WATER WAS LEAKING FROM THE SUNROOF AREA. THE VEHICLE WAS TAKEN TO THE DEALER ON 05/17/12. THEY REPAIRED A SEAL AT A COST OF $ 212.93. THE CONSUMER DISCOVERED THAT HIS MAKE, MODEL AND YEAR HAD A DESIGN/ASSEMBLY FLAW THAT WAS ADDRESSED IN A CHRYSLER TECHNICAL SERVICE BULLETIN. ACCORDING TO THE BULLETIN, THE SUNROOF ASSEMBLY WAS NOT INSTALLED CORRECTLY WHICH CAUSED WATER TO LEAK INSIDE. THE TSB GAVE SPECIFIC PROCEDURES ON HOW TO FIX THE PROBLEM, AND GAVE AN ESTIMATE TIME OF 13 HOURS TO FIX. THE CONSUMER STATED THE DEALER DID NOT FOLLOW THE TSB; THEY MERELY REPAIRED A SEAL. THE CONSUMER RETURNED TO THE DEALER. HOWEVER, THEY CLAIMED THE SUNROOF WAS NOT LEAKING. THE CONSUMER RETURNED A MONTH LATER, AND THE DEALER RE-SEALED THE ROOF SEAMS AND ADJUSTED THE LEVEL AND WEATHER STRIPPING. THE FOLLOWING YEAR, THE CONSUMER VISITED ANOTHER DEALER. THAT DEALER STATED THE DRAIN HOSE WAS NOT CONNECTED PROPERLY. THE CONSUMER STATED HE WAS UNABLE TO SHIFT THE VEHICLE OUT OF PARK. THE DEALER STATED A NEW COMPUTER WAS NEEDED, WHICH THEY INSTALLED AT A COST OF $ 1,405.32. THE CONSUMER DID SOME RESEARCH, AND DISCOVERED SOMEONE ELSE HAD THE SAME PROBLEM AND SUGGESTED, THE FIX WAS SIMPLY REPLACING A DAMAGED WIRE. THE CONSUMER STATED AT THE BOTTOM OF HIS INVOICE, THE DEALER REPLACED THE WIRE, AFTER DISCOVERING REPLACING THE COMPUTER DID NOT FIX THE PROBLEM.
2012
STRUCTURE
I CALLED KOON JEEP SALES REP, TO INFORM HIM OF THE LEAK THROUGH THE DOME LIGHT, WANTED KNOW IF I WERE IN AN ACCIDENT! MY JEEP CORPORATE CASE #[XXX], I INFORMED MY JEEP CUSTOMER CARE THAT I WANT OUT OF THE VEHICLE, HE SAID I DIDN'T MEET THE REQUIREMENT, REFERED ME TO BBB AND ATTORNEY STATE GENERAL. THE SUGGESTED PROCESS THROUGH ATTORNEY STATE GENERAL IS TO WRITE A CERTIFIED LETTER WITH SIGNATURE REQUIRED. I CALLED CORPORATE ASKING FOR MAILING ADDRESS, IT COULD NOT BE PROVIDED DUE TO THE DEPARTMENT HANDLING MY CASE WAS CLOSE AND TO CALL BACK MON. 19TH DEC. 2011 I TOOK IT IN FOR SERVICE, THE DRAIN PLUG WAS PINCHED! ASKED IF THE HOOD OF CAR REPLACED, ELECTRICAL WIRING INSPECTED AND ELECTRONICS, OK? DEALER CUSTOMER CARE REP,[XXX], SAID YES, THE GPS IS GARBLED SPEECH AND THE VEHICLE HESITATES WHILE PULLING OFF AND PERIODICALLY WHILE DRIVING AT THIS POINT I'M SEARCHING FOR LEGAL COUNSEL! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
