WHILE TRAVELING ON HIGHWAY VEHICLE SHUTDOWN WITHOUT PRIOR WARNING. BRAKE ROTORS SQUEAK. ALSO, AIR CONDITIONER BLOWS OUT HOT AIR. DEALERSHIP IS AWARE OF PROBLEM.*AK
2002
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
ON JUNE THURSDAY 9:00 AM 16TH I CALL THE DEALER TO LOOK AT MY JEEP LIBERTY BECAUSE THE STEERING WAS VERY STIFF AND HARD TO CONTROL THE VEHICLE. I WAS TOLD BY THE SERVICE MANAGER THAT I COULD NOT GET MY CAR IN UNTIL MONDAY THE 20TH THREE DAYS LATER. I TOLD THE SERVICE MANAGER THAT I NEEDED TO TRAVEL TO OHIO ON BUSINESS AND THAT I COULD NOT WAIT. HE HAD NO RESPONSE OTHER THAN I SHOULD NOT DRIVE THE CAR UNTIL SOMEONE HAD LOOKED AT IT. I THEN CALL A LOCAL GARAGE WHO TOLD ME THAT COULD GET MY CAR THAT MORNING. THEY FOUND AND DOCUMENTED THAT THE LOWER BALL JOINTS SEEM TO BE THE PROBLEM EVEN THOUGH THEY COULD SEE THROUGH THE CHRYSLER RECALL WEBSITE THAT I HAD TAKEN THE LIBERTY IN GREGORY CHRYSLER PLYMOUTH JEEP PRIOR TO THIS FOR THE RECALL WHICH SHOULD HAVE FIXED THIS PROBLEM. I THINK MAYBE THIS WORK WAS BILLED BUT NEVER DONE AND I HAVE NO WAY TO PROVE THIS. (I WOULD LIKE TO KNOW HOW MANY LIBERTYS HAVE SEEN THIS RECALL PROBLEM TWICE) THEY GREASED THE BALL JOINT SO THAT I COULD DRIVE THE CAR AGAIN. ON SEPT 7TH I TOOK THE CAR IN TO THE JEEP DEAL WHO TOLD ME THAT THEY WOULD NOT COVER THE REPLACEMENT OF THE BALL JOINTS BECAUSE I HAD SOMEONE ELSE HELP ME OUT WHEN THEY COULD NOT. SO THE QUESTION REMAINS, DOES THE LOWER BALL JOINT RECALL REALLY FIX THE PROBLEM OR IS THIS DEALER JUST SCANNING PEOPLE ON THE WORK THAT IS SUPPOSE TO BE COVERED? IT IS EITHER ONE OR THE OTHER. *NM
