ON 2/21/08 I TOOK MY 2006 JEEP LIBERTY TO DAVID O'NEAL AUTOMOTIVE TO HAVE MY VEHICLE CHECKED AS A RESULT OF TWO INCIDENTS THAT HAD OCCURRED DURING IT'S OPERATION AND ANOTHER OPERATIONAL PROBLEM. THE FIRST INCIDENT OCCURRED IN THE WALMART PARKING LOT AS I WAS STOPPED TO ALLOW A PEDESTRIAN TO CROSS THE PARKING LOT. THE JEEP ACCELERATED WHILE IT WAS IN A STOPPED POSITION AND I HAD TO PUT THE VEHICLE IN PARK TO AVOID HITTING THE PEDESTRIAN. ON THE SECOND INCIDENT I WAS STOPPED AT A LIGHT WHEN THE JEEP ONCE AGAIN ACCELERATED ON ITS OWN. THE OTHER PROBLEM THAT I WAS HAVING WITH THE VEHICLE IS IT'S INABILITY TO ACCELERATE EFFECTIVELY AT TIMES. THE SERVICE ADVISOR ADVISED ME THAT THEY DID GET THE JEEP TO DUPLICATE THE PROBLEM BUT THEY DID NOT GET A CODE FOR THE PROBLEM. ON 2/22/08 I SPOKE TO THE SERVICE MANAGER FOR THE DEALERSHIP WITH REGARD TO THE PROBLEMS I WAS HAVING WITH THE VEHICLE, THE ISSUE OF MY HAVING TO PAY FOR DIAGNOSTIC FEES AND REPAIRS AND THE SAFETY ISSUES INVOLVED WITH THIS MATTER. HE ADVISED ME TO WAIT UNTIL THE VEHICLE REPEATS THE PROBLEM AND BRING IT IN TO SEE IF WE CAN GET A CODE. I NOTIFIED HIM THAT THEY HAD ALREADY SEEN THE PROBLEM REPEAT ITSELF WHEN I HAD IT IN FOR REPAIR AND A CODE DID NOT ACTIVATE. HE AGAIN STATED THAT I SHOULD BRING IT IN TO SEE IF A CODE COULD BE RETRIEVED. I ASKED HIM, IF A CODE COULD NOT BE RETRIEVED, WHAT DO WE DO THEN? HE COULD NOT GIVE ME ANY DEFINITIVE ANSWER TO THIS QUESTION. ON THIS SAME DATE I RELAYED ALL OF THIS SAME INFORMATION TO THE CUSTOMER RELATIONS COORDINATOR. IN ADDITION I EXPRESSED THE FACT THAT WHEN THE REPAIR BILLS AND DIAGNOSTIC FEES WERE BEING CHARGED TO ME IT WAS OKAY TO PROCEED WITHOUT CODES BUT NOW THAT I FEEL THAT THE DEALERSHIP SHOULD BE PAYING FOR THESE COSTS, DUE TO WHEN THE VEHICLE WAS PURCHASED (1/3/2008) AND THE NATURE OF THE PROBLEM (DEFECT), THE DEALERSHIP FEELS THAT WE CANNOT PROCEED WITHOUT A CODE. *TR
2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
03 JEEP LIBERTY LIMITED BALL JOINT REPLACEMENT FOR THE 2ND TIME IN 58K MILES. *NM
