TL* THE CONTACT OWNS A 2012 JEEP LIBERTY. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS SHE NOTICED THAT THE AIR BAG WARNING LIGHT HAD ILLUMINATED FOR THE FRONT PASSENGER SEAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THEY ADVISED HER THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE AND ALSO INFORMED HER THAT THERE WAS A WEIGHT THRESHOLD FOR THE FRONT SEAT. THE MANUFACTURER WAS CONTACTED AND A REPRESENTATIVE WAS SENT OUT TO INVESTIGATE THE VEHICLE. AFTER DIAGNOSIS THEY REPORTED THAT THEY WERE UNABLE TO DIAGNOSE THE VEHICLE EITHER. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,000. THE CURRENT MILEAGE WAS APPROXIMATELY 53,036.
2007
ELECTRICAL SYSTEM
I PURCHASED A NEW 2007 JEEP LIBERTY AND THE VEHICLE DID NOT COME FROM THE FACTORY WITH A TRAILER HITCH OR WIRING HARNESS. ON JUNE 14, I HAD THE DEALER INSTALL THE CHRYSLER RECOMMENDED HARNESS. THE HARNESS THEY INSTALLED IS THE ONE CHRYSLER SUPPLIES AND REQUIRES FOR VEHICLES WITH AN OVERHEAD CONSOLE, WHICH MY VEHICLE IS EQUIPPED WITH. IT IS A SEVEN-WAY HARNESS, SPECIFIED AS MOPAR PART NUMBER 82207248. AFTER THE HARNESS WAS INSTALLED BY THE DEALER, I NOTICED THAT THE RUNNING LIGHTS ON MY TRAILER WERE NOT WORKING. I TOOK IT TO A DEALER WHO TRIED SEVERAL TIMES TO FIX IT, BUT WAS UNSUCCESSFUL, EVEN WITH ADVICE GIVEN BY THE CHRYSLER TECHNICAL HOTLINE. WHEN I CALLED CHRYSLERїS HOTLINE TO SEE IF IT WAS POSSIBLE TO FIX, THEY TOLD ME THEY PROVIDED THE DEALER WITH THE INFORMATION TO CORRECT THE PROBLEM AND THAT IT WAS NOT THEIR PROBLEM, BUT THE DEALERїS. THEY SUGGESTED I TAKE IT TO ANOTHER DEALER. IN LIGHT OF THE FACT THAT TWO CHRYSLER DEALERS WERE UNABLE TO SOLVE THIS PROBLEM ALREADY, SUGGESTING THAT I GO TO YET ANOTHER DEALER WAS VERY POOR ADVICE. THE SERVICE I RECEIVED FROM BOTH DEALERS WAS EXCELLENT, HOWEVER, THE CHRYSLER HOTLINE PERSONNEL WERE VERY RUDE TO ME, HAD NO CONCERN IN REGARD TO CORRECTING THE PROBLEM, AND PLACED BLAME ON THE DEALERS. THE PROBLEM IS THAT THIS HARNESS WILL NOT WORK AS REQUIRED FOR THE 2007 JEEP LIBERTY. ALTHOUGH THE BRAKE LIGHTS AND TURN SIGNALS WORK, THE RUNNING LIGHTS ON THE TRAILER DO NOT. I REQUEST THAT ALL 2007 LIBERTIES THAT HAVE THE DEALER INSTALLED TRAILER PACKAGE WITH THE MOPAR HARNESS NUMBER 82207248 BE RECALLED AND FIXED. THIS PROBLEM IS A SERIOUS SAFETY ISSUE AND ONE FOR WHICH CHRYSLER NEEDS TO FIND A FIX, RATHER THAN CONTINUING TO PLACE BLAME ON THE DEALERS. *TR
