THE BETTER BUSINESS BUREAU HAS POINTED ME TO YOU ALL AS YOU CAN SEE IN THE RESPONSE BELOW: THIS MESSAGE IS IN REGARD TO YOUR COMPLAINT SUBMITTED ON 6/17/2013 6:08:54 PM AGAINST CHRYSLER GROUP, LLC. YOUR COMPLAINT WAS ASSIGNED ID [XXX]. "ALTHOUGH YOU HAVE NOT EXPRESSED SATISFACTION IN THE RESOLUTION OF YOUR COMPLAINT, BASED ON THE INFORMATION PROVIDED BY BOTH YOU AND THE BUSINESS, THE BBB HAS DETERMINED THAT WE HAVE NO DOCUMENTED BASIS TO REQUIRE FURTHER ACTION OR RESPONSE FROM THE BUSINESS. THEREFORE, THE BBB WILL CLOSE THIS COMPLAINT AND NOT PURSUE IT FURTHER. FOR NEXT STEPS, PLEASE CONTACT THE NHTSA AT WWW.NHTSA.GOV FOR MORE INFORMATION." TO SUM UP THE ISSUE, I HAVE THE AUTOBRAKING FUNCTIONALITY TURNED OFF AND THE VEHICLE WILL SPORADICALLY BRAKE ON ITS OWN WHEN APPROACHING ANOTHER CAR/OBJECT AS PART OF THE ANTI-COLLISION WARNING SYSTEM. CHRYSLER GIVE THE OPTION OF TURNING THE BRAKING OFF OR ON, AND I HAVE IT SET TO "OFF" BUT THERE IS NO SOLUTION AS THEY CANNOT NOW DUPLICATE THE PROBLEM (IT'S SPORADIC). I USED TO BE ABLE TO REPLICATE THE PROBLEM WITH OTHER TECHNOLOGY ERRORS I WAS RECEIVING AND THEY FIXED THE ISSUE INITIALLY, BUT IT'S NOW SPORADIC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
1998
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START SWITCH
I HAD RENTED A 1998 JEEP CHEROKEE FROM THE HERTZ CAR RENTAL AT NEWARK, NJ AIRPORT ON 11/06/99. ON 11/26/99 I PULLED UP TO THE CLOSED GATE OF A WAREHOUSE COMPLEX IN NEW JERSEY. I STOPPED, PUT THE VEHICLE IN "PARK" GOT OUT AND OPENED THE GATE. I RE-ENTERED THE VEHICLE AND DROVE THROUGH THE GATE STOPPING ON THE OPPOSITE SIDE. I ONCE AGAIN PLACED THE VEHICLE IN "PARK" AND STEPPED FROM THE DRIVER'S SEAT TO CLOSE THE GATE I HAD JUST DRIVEN THROUGH. I WAS STANDING AT ABOUT THE LEFT REAR TAIL LIGHT WALKING TOWARDS THE GATE TO CLOSE IT WHEN I NOTICED THE JEEP MOVING PAST ME TOWARDS THE GATE I HAD JUST DRIVEN THROUGH. I TURNED TO MY LEFT, TOWARDS THE JEEP TO SEE WHAT WAS HAPPENING. I SAW IT MOVING IN REVERSE JUST AS THE OPEN DRIVER'S DOOR STRUCK ME KNOCKING ME TO THE GROUND. I ROLLED AWAY UNDER THE OPEN DOOR AS FAST AS I COULD SO I WOULDN"T BE RUN OVER BY THE FRONT TIRE. WHEN I MANAGED TO GET TO MY FEET I SAW THE GATE CATCH THE OPEN DRIVER'S DOOR AND FOLD IT AGAINST THE FRONT FENDER. THE JEEP WAS MOVING IN REVERSE AT ABOUT 10 MPH TOWARDS A HEAVILY TRAVELLED ROAD SO I RAN AFTER IT AS FAST AS I COULD. I WAS ABLE TO DIVE INTO THE DRIVER'S SIDE AND JAM THE SHIFT LEVER INTO PARK JUST AS THE JEEP CRASHED INTO A PARKED CAR. I COULDN'T BELIEVE WHAT HAPPENED AND THOUGHT SINCE THE INCIDENT THAT I WAS SOMEHOW AT FAULT. I WAS NOT SERIOUSLY HURT, JUST SOME SCRAPES AND BRUISES AND TORN CLOTHES FROM BEING KNOCKED DOWN. IT SCARED THE HELL OUT OF ME AND NOW I WONDER HOW MANY OTHER HERTZ JEEPS HAS THIS HAPPENED WITH.*AK