I AM WRITING TO EXPRESS MY FRUSTRATION AND ANGER REGARDING MY 2000 GRAND CHEROKEE. SINCE THIS PAST OCTOBER, I HAVE EXPERIENCED A MYRIAD OF PROBLEMS WHICH INCLUDE THE FOLLOWING: 1. A BROKEN VENTILATION DEFLECTOR WHICH PREVENTS ANY AIR FROM COMING THROUGH THE VENTILATION. I SPENT NEARLY $100.00 TO FIND OUT THAT IT IS A $37.00 PART WITH $500.00 IN LABOR JUST TO INSTALL IT. I HAVE CHILDREN IN THE CAR, AND THE SUMMER HEAT OF 100+ DEGREES IS IN MY MIND, DANGEROUS. 2. ALL OF THE PASSENGER DOORS CANNOT BE OPENED EITHER MANUALLY OR REMOTELY FROM THE OUTSIDE OR INSIDE. I RECEIVED AN ESTIMATE TO REPLACE THE LOCK ACTUATORS AT A STAGGERING COST OF $500.00 PER LOCK! THE DOORS CANT BE OPENED FROM THE OUTSIDE OR FROM THE INSIDE WITHOUT SYSTEMATICALLY UNLOCKING THE DOORS WITH THE REMOTE, THEN REACHING IN FROM THE DRIVERS SEAT TO MANUALLY UNLOCK THEM FROM THE INSIDE. IT DOESNT TAKE A GENIUS TO SEE THAT THIS IS A HUGE SAFETY ISSUE IF I HAPPEN TO GET IN AN ACCIDENT AND THE PASSENGERS (CHILDREN) ARE UNABLE TO GET OUT OF THE VEHICLE. THE JEEP MECHANIC SAID THIS IS A COMMON OCCURRENCE WITH JEEPS FOR QUITE A WHILE. 3. THE DRIVER SIDE MIRROR BROKE WHEN MY WIFE WAS ADJUSTING THE ANGLE OF THE MIRROR. THERE IS NOW NO TENSION TO HOLD THE MIRROR IN PLACE. ALL OF THESE PROBLEMS BEGAN 8 MONTHS AGO AND I AM MORE THAN A LITTLE ANGRY ABOUT IT, ESPECIALLY WHEN NONE OF THESE ITEMS ARE COVERED PAST THE 3 YEAR WARRANTY. ALL TOLLED, I AM LOOKING AT SPENDING SOMEWHERE IN THE RANGE OF $3000.00 TO FIX THESE PROBLEMS. RIGHT NOW I AM EXTREMELY UNSATISFIED CUSTOMER, AND EXPECT SOME HEALTHY MEASURE OF COOPERATION FROM JEEP.*AK
2012
FUEL SYSTEM, GASOLINE
PROBLEM DEVELOPED JUST AFTER 10,000 MILES WITH MILD VIBRATION ON ACCELERATION. PROBLEM PERSISTED AND GOT WORSE. I HAD VEHICLE CHECKED BY DEALER AND HEAD MECHANIC AT 15,000 WHEN IN FOR OIL CHANGE. DEFINITELY WAS A PROBLEM, TOOK A DAY TO DIAGNOSE WITH HELP FROM JEEP. /CHRYSLER SAID IT WAS FAILURE OF THE TRANSFER CASE/DRIVETRAIN CONTROL MODULE. IT TOOK FROM JUNE 25 UNTIL AUGUST 19 TO OBTAIN NEW MODULE. DURING THAT TIME VEHICLE VIBRATION WORSENED FURTHER REQUIRING BACKING OFF ON ACCELERATION AND THEN CONTINUING ACCELERATION TO GET UP TO HIGHWAY SPEED. VERY MUCH LIKE RIDING ON A BAD WASHBOARD ROAD PLUS NOISE COMING FROM UNDER FRONT AND THEN ADDITIONAL NOISE FROM REAR. WHEN GOING UP MODERATE INCLINES BACK END BEGAN STRONGLY VIBRATING TO THE POINT WHERE IT FELT BACK END WAS GOING TO START HOPPING PLUS A CLUNK NOISE. BACKING DOWN ACCELERATION AND THEN REACCELERATING WOULD LESSEN PROBLEM BUT STILL MADE VIBRATION. FINAL CAUSE AFTER REPAIR: CAUSE LISTED AS BROKEN PROPELLER SHAFT WITH UNIVERSAL JOINTS, REPLACED TRANSFER CASE TO REAR AXLE; REPLACE REAR PROP SHAFT DUE TO CARRIER BEARING FAILURE CAUSING VIBRATION; REPLACE FINAL DRIVE CONTROL MODULE PER DIAGNOSIS FOR SHUTTERING IN DRIVELINE. VEHICLE HAS 17,578 MILES AT REPAIR COMPLETION. PROBLEM APPEARS FIXED IN THE FIRST 500 MILES I HAVE DRIVEN SINCE REPAIR. *TR
