Other Engine Info: EMISSION CONTROL SYSTEM-US/CANDA
Plant City: Castle Bromwich
Plant Country: England
Seat Belts All: Manual
Steering Location: Left Hand Drive (LHD)
Transmission Style: Automatic
Trim: S
Vehicle Type: PASSENGER CAR
Model year
COMPONENT
Complaint
2005
FUEL SYSTEM, GASOLINE
I WOULD LIKE TO START BY SHARING WITH YOU THAT I AM A FATHER, HUSBAND, FRIEND AND ACTIVE MEMBER OF THE COMMUNITY THAT I AM PART OF. TODAY, I AM CONTACTING YOU BECAUSE I AM EXTREMELY CONCERNED ABOUT AN ISSUE THAT HAS OCCURRED WITH OUR FAMILY CAR THAT WE PURCHASED ONLY TWO MONTHS AGO. I AM CONCERNED BECAUSE I FEEL THAT DRIVING THIS CAR PRESENTS A HIGH DANGER AND CAN CAUSE A TRAGIC ACCIDENT HARMING NOT JUST ME, BUT MY CHILDREN WHOM I DRIVE TO ANF FROM SCHOOL, MY WIFE AND FRIENDS AND OTHER FELLOW DRIVERS WHO DRIVE ON THE SAME STREETS AND HIGHWAYS I DO. THE DETAILS OF MY CONCERN AND COMPLAIN ARE AS FOLLOWS AND I HEREBY REQUEST THAT YOUR ORGANIZATION INVESTIGATE THIS MATTER UNTIL THE CAUSE OF IT AS WELL AS THE PERMANENT RESOLUTION IS FOUND AND REACHED FOR THE BENEFIT OF ALL THE DRIVERS ON THE ROAD - WHO ARE NOT JUST DRIVERS BUT ALSO PARENTS, CHILDREN, SIBLINGS, SPOUSES AND FRIENDS TO THOSE IN THEIR LIVES. IN THE TWO MONTHS I HAVE OWNED A 2005 S TYPE JAGUAR, I HAVE HAD TO TAKE IT TO THE DEALER TWICE WITH THE SAME PROBLEM WHICH THE JAGUAR MECHANICS HAVE NOT BEEN ABLE TO FIGURE OUT THE ROOT CAUSE OF. THE ISSUE INVOLVES THE CAR SHUTTING DOWN RIGHT IN THE MIDDLE OF THE STREET WITHOUT WARNING. THE DEALER HAS TOLD ME THAT THE FUEL SYSTEM/PUMP IS FAILING ON THE CAR, HOWEVER, THEY ARE NOT ABLE TO DETERMINE WHAT CAUSES THE FUEL PUMP SYSTEM TO FAIL. SINCE I HAVE TAKEN THE CAR NOW TWICE IN TWO MONTHS, THE DEALER IS TELLING ME THAT THEY WILL NOT FIX IT AGAIN IF THE FUEL SYSTEM FAILS. I AM EXTREMELY CONCERNED BECAUSE THE DEALER/MANUFACTURER NOW DOES NOT WANT TO TAKE OWNERSHIP OF THE ISSUE AND IDENTIFY AND CORRECT THE ROOT CAUSE OF THE PROBLEM WHICH I FOUND OUT THROUGH AN ATTORNEY IS A KNOWN PROBLEM FOR THESE CARS AND THERE WAS ACTUALLY HAD A RECALL UNDER NHTSA'S CAMPAIGN ID NUMBER: 06V418000. *TR
2002
FUEL SYSTEM, OTHER
ON 2 SEPARATE OCCASIONS APPROX. 1 YEAR APART I WAS DRIVING LONG DISTANCE FROM SAN DIEGO, CA TO NEVADA AND IDAHO ON INTERSTATE 15. ON THE FIRST OCCASION (6/4/04) THE VEHICLE LOST ALL POWER AND STALLED APPROX. 60 MILES SOUTH OF SALT LAKE CITY. WAS ABLE TO RESTART AND DROVE APPROX. 5 MILES WHEN VEHICLE STALLED AGAIN. THIS OCCURRED TWICE MORE AND I WAS UNABLE TO RESTART AFTER THE FOURTH STALL. VEHICLE WAS TOWED TO JAGUAR DEALERSHIP IN SALT LAKE CITY AND KEPT THERE FOR 5 DAYS. THE SERVICE REP STATED THEY COULD FIND NOTHING WRONG BUT ULTIMATELY REPLACED THE FUEL PUMP. THE VEHICLE WAS UNDER WARRANTY AT THAT TIME. THE SECOND INCIDENT OCCURED THIS LAST WEEK (5/31/02) AND WAS IDENTICAL TO THE FIRST FAILURE EXCEPT THIS OCCURRED APPROX. 25 MILES SOUTH OF LAS VEGAS AND THE VEHICLE WOULD NOT RESTART AFTER THE 2ND FAILURE. VEHICLE WAS TOWED TO THE DEALERSHIP IN LAS VEGAS. THEY AGAIN COULD FIND NOTHING WRONG. I WAS TOLD BY THE SERVICE MANAGER THAT BECAUSE THEY COULD NOT DUPLICATE THE PROBLEM IN THE SHOP THAT MY ONLY ALTERNATIVE WAS TO FOR THEM TO TAKE THE VEHICLE ON AN EXTENDED ROAD TEST AT MY EXPENSE. THEY DID NOT FEEL THIS WAS A WARRANTY ISSUE BECAUSE THEY COULDN'T DETECT THE PROBLEM WITH THEIR DIAGNOSTIC TOOLS AND SO IT WAS NOT RELATED TO THE FIRST INCIDENT. I DID NOT FEEL THAT I SHOULD PAY THEM FOR THE EXTENDED ROAD TEST BECAUSE THE PROBLEM SHOULD HAVE BEEN COVERED UNDER THE WARRANTY. I RETRIEVED MY VEHICLE AND RETURNED HOME.