CONSUMER WAS DRIVING AT APPROXIMATELY 60 MPH, HIT ANOTHER VEHICLE CONSUMER'S VEHICLE HAD DAMAGE TO FRONT LEFT SIDE IN FRONT OF TIRE. AIRBAG DID NOT DEPLOY, CAUSING CONSUMER TO HAVE SORENESS IN NECK. SEAT BELTS WERE WORN. *AK
2013
SUSPENSION
I PURCHASED A 2013 HYUNDAI ELANTRA ON JUNE 18, 2012 FROM DICK HANNAH VOLKSWAGEN HYUNDAI OF PORTLAND, OREGON. WITHIN A FEW WEEKS, I BEGAN HEARING A NOISE COMING FROM THE TRUNK AREA. I MADE AN APPOINTMENT WITH THE DEALERSHIP TO HAVE IT LOOKED AT ON AUGUST 24, 2012. INITIALLY, I WAS TOLD THAT THEY TRIED TO USE EPOXY TO FIX THE NOISE AND I WOULD HAVE TO WAIT 36 HOURS (OVER THE WEEKEND) TO LET IT DRY. ON MONDAY, THE SOUND WAS STILL THERE AND THEY RAN FURTHER TESTS. I WAS THEN INFORMED ON WEDNESDAY THAT THE CAR HAD BEEN TRANSFERRED TO THE COLLISION CENTER IN VANCOUVER FOR FURTHER INSPECTION. ON THURSDAY, I WAS INFORMED THAT THE VEHICLE WOULD NEED TO HAVE A PART RE-WELDED. I REALLY WAS NOT TOLD EXACTLY WHAT WAS BEING WELDED AT THAT POINT, BUT THAT IT WOULD NOT BE READY UNTIL THE NEXT WEEK (FOLLOWING THE LABOR DAY WEEKEND). FINALLY, ON TUESDAY I WAS ABLE TO TALK TO THE SERVICE MANAGER, [XXX] AND WAS INFORMED THAT THEY HAD CONTACTED HYUNDAI TO SEE IF OTHERS HAD ENCOUNTERED THE SAME NOISE. A HYUNDAI ENGINEER HAD TO COME OUT AND HELP DIAGNOSE THE PROBLEM. THEY VERIFIED THE NOISE WAS COMING FROM THE RIGHT REAR SHOCK TOWER. THEY REMOVED THE REINFORCEMENT CAP AND SHOCK TOWER AND FOUND TWO SPOTS MISSED BY FACTORY WELDER, WHICH DID NOT PROPERLY ADHERE THE STRUT TOWER TO THE CAR BODY AND SIGNS OF RUBBING MAKING THE NOISE. THEY WERE ABLE TO CLEAN UP THE AREA AND RE-WELD THE PIECE TOGETHER. THEY REINSTALLED THE RIGHT REAR SHOCK TOWER AND REINFORCEMENT CAP TO FACTORY SPECIFICATIONS. I AM TOLD THAT HYUNDAI NOW HAS A FILE ON MY CAR. THE CAR WAS RETURNED TO ME ON THURSDAY, SEPTEMBER 6, 2012. A FULL TWO WEEKS AFTER I BROUGHT IT IN FOR THE NOISE. THIS IS CLEARLY A HUGE SAFETY DEFECT AND OTHERS SHOULD BE AWARE OF IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR