Manufacturer: HYUNDAI-KIA AMERICA TECHNICAL CENTER INC (HATCI)
Manufacturer Id: 1034
Model: Azera
Model Year: 2008
Other Restraint System Info: Advanced air bag or Depowered airbag with suppression
Plant City: A-san
Plant Company Name: Hyundai Motor Company
Plant Country: South Korea
Seat Belts All: Manual
Series: TG
TPMS: Direct
Transmission Speeds: 5
Transmission Style: Automatic
Valve Train Design: Dual Overhead Cam (DOHC)
Vehicle Type: PASSENGER CAR
Model year
COMPONENT
Complaint
2007
ELECTRONIC STABILITY CONTROL
A STEERING FAILURE OCCURRED AT ABOUT 50 MPH WHILE ENTERING A GENTLE CURVE TO THE LEFT. IT CAUSED THE CAR TO VEER TO THE LEFT. CAR LEFT THE TRAVEL LANE AND BRIEFLY ENTERED THE SMOOTHLY PAVED AND LEVEL SHOULDER OF THE DIVIDED ROADWAY. CORRECTION TO THE RIGHT TRIGGERED ESC SYSTEM. AT THAT POINT THE DRIVER INPUT TO STEERING AND BRAKES WERE OVERRIDDEN BY THE ESC SYSTEM. ESC SENT CAR STRAIGHT AHEAD BUT WE WERE ON A CURVE. THIS SENT THE CAR INTO THE GUARD RAIL ON THE RIGHT SIDE OF THE ROAD AFTER CROSSING BOTH LANES BECAUSE THE CAR WOULD NOT RESPOND TO STEERING WHEEL FORCES OR TO BRAKES. THE CAR LIGHTLY GRAZED THE GUARD RAIL CAUSING A SHALLOW DENT IN THE REAR FENDER. BODY DAMAGE WAS LIMITED TO THE REAR FENDER IN THIS CASE AND THE AIRBAGS DID NOT DEPLOY. WHY NOT? THIS IS, HOWEVER, A DEADLY TYPE OF FAILURE BECAUSE THE CAR SENDS YOU WHEREVER IT WANTS TO GO AND YOU CANNOT DO ANYTHING ABOUT IT. WE COULD HAVE BEEN SENT INTO ONCOMING TRAFFIC OR OVER THE SIDE OF A CLIFF. AS THE CAR FINALLY SLOWED, THE ESC SYSTEM EVENTUALLY SHUT ITSELF OFF AND WE COULD, ONCE AGAIN, STEER THE CAR. BUT, THIS WAS WAY TOO LATE TO PREVENT THE DAMAGE. THE CAR DID NOT FAIL IN A FAIL-SAFE MANNER. THIS EVENT WAS TRIGGERED BY A SUDDEN MECHANICAL FAILURE IN THE STEERING SYSTEM AS EVIDENCED BY VERY BADLY MISALIGNED FRONT WHEELS AND STEERING ANGLE ERRORS IN THE COMPUTER SYSTEM. TIRES DO NOT SHOW UNUSUAL WEAR FROM THE MISALIGNMENT BECAUSE IT HAPPENED SUDDENLY AT THE TIME OF THE INCIDENT. A HYUNDAI FIELD SERVICE ENGINEER INSPECTED THE CAR. HYUNDAI WILL NOT TELL US WHAT FAILED SO WE DO NOT KNOW ROOT CAUSE. IN FACT, HYUNDAI DENIES THERE WAS A STEERING FAILURE. CAR IS NOT SAFE TO DRIVE. *TR
2008
FUEL SYSTEM, GASOLINE
AUTOMOBILE SURGED, THEN WENT FROM 60+ MPH TO 20+ MPH (LIMP ALONG MODE). NO CHECK ENGINE LIGHT UNTIL 20 MPH MODE WAS REACHED THEN CHECK ENGINE LIGHT CAME ON JUST BEFORE CAR ENGINE DIED. ESC SYSTEM WAS ACTIVATED DURING INCIDENT - POTENTIALLY BY SUDDEN SPEED DECREASE?. PULLED OVER TO SIDE OF ROAD AND HAD TO BE TOWED 45 MILES TO NEAREST DEALER. INCIDENT WAS 100+ MILES FROM HOME WITH DEALER TOW - REPAIR WAS 140 MILES FROM HOME. CAR MILEAGE - 25,803. DEALER REPLACED THROTTLE SENSOR AND PERFORMED ECM UPDATE AS A RESULT OF THIS VISIT. PREVIOUSLY HAD SAME VEHICLE (3 WEEKS PRIOR - 25,187 MILES) AT ANOTHER DEALER FOR SIMILAR COMPLAINT WITH SURGING PROBLEM. NO CHECK ENGINE LIGHT PRESENT. IT TOOK THEM 2 DAYS TO DIAGNOSE PROBLEM, THEN HAD TO WAIT FOR PART AND THEN INSTALL - TOTAL TIME AT DEALER (INCLUDING OVER WEEKEND) 5 DAYS. DROVE CAR INTO DEALER FOR FIRST REPAIR, NO TOW NEEDED. INITIAL DEALER CALLED TECH SUPPORT TO HELP DIAGNOSE AND INITIATED A CASE NUMBER WITH THEM. REPLACED MASS AIR FLOW SENSOR DURING THAT VISIT. SAME SYMPTOMS AT FIRST INCIDENT INCLUDING VEHICLE 'SURGING' AT HIGH RATES OF SPEED (50 MPH+). LUCKY THERE WASN'T A MAJOR INJURY OR FATALITY WITH THE TYPE OF SPEED DROP IN THE SECOND INCIDENT. I HAD JUST EXITED THE BUSY INTERSTATE ABOUT 5 MILES EARLIER FOR A 2-LANE LOCAL HIGHWAY. IF THE SECOND INCIDENT HAD OCCURRED ON THE MAJOR HIGHWAY I FEAR A SUBSTANTIAL CRASH AND POSSIBLE FATALITY WOULD HAVE OCCURRED. AFTER SECOND INCIDENT, I CALLED HYUNDAI AMERICA TO REPORT INCIDENT AND LODGE COMPLAINT. THEY ARE 'INVESTIGATING'. VERY CONCERNING THAT THIS INVOLVES A THROTTLE PROBLEM AND POTENTIAL ELECTRICAL SYSTEM FAILURE AT HIGH RATES OF SPEED WITH NO NOTICE. THIS DEFECT COULD EASILY CAUSE A POTENTIAL SERIOUS INJURY OR FATALITY. VERY DISAPPOINTED WITH THIS HYUNDAI WHICH WE BOUGHT FOR RELIABILITY AND SAFETY. *TR