FLOORBOARD/VIBRATION SHAKE AT 22MPH AND 72MPH. BRAKE PULSATION - DEALER TURNED ROTORS, REPLACED ROTORS, AND STILL HAVE BRAKE PULSATION. WE HAVE HAD NUMEROUS PROBLEMS WITH OUR HONDA CROSSTOUR - NORMAL ACCELERATION AT 22MPH GAS PEDAL, BRAKE, FLOORBOARDS SHAKE. WHEN CRUISING AT 72MPH OR GOING DOWN SLIGHT DECLINE ENTIRE CAR SHAKES. BRAKES WERE PULSATING AT 4896 MILES, 10K MILES, 18K MILES, AND STILL ARE NOT CORRECT AT 20K MILES. WHAT DEALER HAS DONE SO FAR - JUL 2011 - TURNED ROTORS, ROAD FORCE BALANCED TIRES/WHEELS - NO IMPROVEMENTS WITH VIBRATION AT 22 AND 72 MPH - DEALER WANTED TO WAIT FOR DONOR PARTS TO REPLACE DRIVE SHAFT ASSEMBLY (WE WAITED 4 MONTHS) - HONDA TSB DRIVE SHAFT ASSEMBLY 29 OCT 2011 - COMPLAINED ABOUT VIBRATION AT 22 AND 72MPH AGAIN, AND BRAKE PULSATION, DEALER REPLACE FRONT AXLES - NO IMPROVEMENTS - AND REPLACED FRONT ROTORS. 18 JUL 2012 - COMPLAINED ABOUT VIBRATION AT 22 AND 72 MPH, AND BRAKE PULSATION AGAIN - DEALER REPLACED ROTORS - DEALER BALANCED TIRES AND WHEELS AGAIN. AUGUST/SEPTEMBER 2012 - HONDA REGIONAL REP CAME IN - ROAD FORCE BALANCE TIRES AGAIN -SWAPPED OUT FRONT TIRES AND RIMS, SHUTDOWN VCM, SWAPPED OUT COMPUTER NO IMPROVEMENTS - VIBRATION/SHUDDER STILL PRESENT AT 22MPH AND 72MPH- BRAKES STILL PULSATING 24 SEPT 2012 - NATIONAL HONDA REP CAME IN CHECKED VALVE TOLERANCES - CYLINDER 5 VALVES TIGHT CAUSING MISFIRES - DIDN'T IMPROVE VIBRATION/SHUDDER REPLACED AXLES AGAIN, REPLACED TORQUE CONVERTER ENGINE VIBRATION IS BETTER AT 22MPH BUT WORSE AT 72 MPH - CRUISING AND MUCH WORSE GOING DOWN DECLINES. BRAKES ARE STILL NOT CORRECT. OUR CAR / ENGINE HAS BEEN SHAKING SEVERELY FOR A LONG TIME AND WE ARE WORRIED ABOUT OUR SAFETY - THAT SOMETHING MAY COME LOOSE AND CAUSE US TO LOSE CONTROL OF THE VEHICLE GETTING HURT OR HURTING SOMEONE ELSE. HONDA HAS NOT BEEN POSTING THESE TSB'S PUBLICLY. *TR
2011
ENGINE
I HAD MY CAR SERVICED FOR REGULAR MAINTENANCE ON 5/31/ 2013. THIS MAINTENANCE INCLUDED ALL SCHEDULED MAINTENANCE AS SUGGESTED BY HONDA. ON 6/9/2013 I WAS DRIVING HOME FROM A TRIP ON AN INTERSTATE TRAVELING AT APPROXIMATELY 70 MPH WHEN I SUDDENLY LOST THE ABILITY TO ACCELERATE. THE CAR WAS OPERABLE, MEANING I HAD POWER FOR THE STEERING AND THE ENGINE WAS ON, HOWEVER I WAS UNABLE TO ACCELERATE. AN ENGINE LIGHT APPEARED ON THE DASH. FORTUNATELY, I WAS ON THE RIGHT HAND SIDE OF THE INTERSTATE AT AN EXIT POINT. I EXITED THE INTERSTATE TO A GAS STATION PARKING LOT AT THE END OF THE EXIT RAMP. AT THIS TIME I DISCOVERED I WOULD NOT BE ABLE TO DRIVE THE CAR HOME. I ALSO REALIZED I WAS IN AN UNDESIRABLE LOCATION FOR A SINGLE WOMAN TRAVELING ALONE. I ATTEMPTED TO DRIVE THE CAR AT LEAST TO A MORE SECURE LOCATION FOR PERSONAL SAFETY REASONS. AT APPROXIMATELY 15 MILES PER HOUR ON A BUSY ROAD, I RELOCATED THE CAR TO A LOCATION I FELT MORE SAFE. I DISCOVER ON JUNE 10, 2013 WHEN THE SERVICE DEPARTMENT OPENS THAT MY CAR CAN BE REPAIRED AND THAT IT IS NOT A MAJOR PROBLEM (RELATIVE WHEN YOU ARE DRIVING 70 MILES AN HOUR AND LOSE POWER), BUT RATHER A SIMPLE ELECTRICAL OIL SWITCH. I WAS ADVISED THAT THERE WAS A ?BULLETIN? (13-031) ISSUED ON THIS PROBLEM I ASKED IF THE BULLETIN HAD BEEN ISSUED WHY CORRECTIVE ACTION WAS NOT COMPLETED WHEN THE CAR WAS IN THEIR SERVICE DEPARTMENT TWO WEEKS EARLIER. I WAS TOLD THAT BULLETINS WERE NOT MEANT FOR PROACTIVE CORRECTION, BUT RATHER RE-ACTIVE CORRECTION AFTER THE ISSUE OR REPAIR NEED PRESENTS ITSELF. I WAS TOLD ONLY A ?RECALL? WOULD HAVE ALLOWED THE SERVICE DEPARTMENT TO PROACTIVELY CORRECT THE KNOWN ISSUE. THIS COULD HAVE BEEN A HORRIFIC DISASTER. IF AN ISSUE IS KNOWN TO CAUSE LOSS OF ACCELERATION, AND THIS LOSS OF ACCELERATION CAN HAPPEN AT ANY TIME UNPREDICTABLY (WHILE TRAVELING AT A HIGH SPEED) THIS IS NOT A BULLETIN BUT A RECALL. *TR