THE VIN NUMBER IS [XXX] ON FEBRUARY 12, 2002, AT 9AM I HAD AN APPOINTMENT AT CLYDE REVORD TO HAVE MY OIL CHANGED AND MY EMERGENCY BRAKE ADJUSTED ON MY 2001 GMC YUKON XL WITH 22400 MILES. AFTER CHANGING THE OIL THE SERVICE WRITER TOLD ME THAT THE EMERGENCY BRAKE COULD NOT BE ADJUSTED BECAUSE IT HAD BEEN WORN DOWN DUE TO THE FACT IT HAD BEEN LEFT ON. I PROCEEDED TO TELL THEM THAT IT HAD NOT BEEN LEFT ON. AT THAT POINT THE MECHANIC CHIMED IN AND STATED THAT HE COULD PROVE THAT IT WAS LEFT ON. HE TOOK ME OUT TO THE SHOP AND POINTED OUT THAT THERE WAS A LOT OF BRAKE DUST INDICATING IT HAD BEEN LEFT ON. HE THEN STATED HOWEVER THAT HE PERSONALLY HAS SEEN A LOT OF THESE IN FOR THE SAME PROBLEM. OF COURSE WHAT THAT MEANT WAS THAT THEY WERE NOT WILLING TO COVER IT UNDER WARRANTY. I CONTACTED GMC AND THEY CALLED THE DEALER AND THROUGH THEIR CORRESPONDENCE THEY DETERMINED THAT DUE TO THE FACT THAT THERE ARE NO SERVICE BULLETINS AND NO ACTIVE RECALLS AND BY WHAT THE SERVICE DEPARTMENT AT CLYDE REVORD TOLD THEM ! THAT THEY COULD NOT COVER IT UNDER WARRANTY. I DID SOME INVESTIGATING OF MY OWN BY CALLING SPEEDWAY CHEVROLET, THE SERVICE WRITER THERE TOLD ME THAT INDEED THERE IS AN ISSUE OF THE EMERGENCY BRAKES BEING OVER TIGHTENED FROM THE FACTORY AND THAT HE PERSONALLY HAS SEEN 40 OR SO VEHICLES IN FOR THE SAME ISSUE AND THAT HIS OWN VEHICLE IS BEING SERVICED FOR THE SAME THING. I THEN CALLED CLYDE REVORD BACK AND SPOKE WITH FRANK THE SERVICE MANAGER. HE STATED THAT HE HAS NO EVIDENCE OF THERE BEING A PROBLEM WITH THE EMERGENCY BRAKE AND HE DIDN'T KNOW WHERE SPEEDWAY CHEVROLET WAS GETTING THEIR INFO AND THAT "THAT'S A BUNCH OF BOLOGNA" HE ALSO STATED THAT CONTRARY TO THERE POLICY OF PROVIDING EXCELLENT CUSTOMER SERVICE THAT THEY WERE NOT WILLING TO HELP ME OR COVER THIS ISSUE UNDER WARRANTY. I THEN CONTACTED SMOKEY POINT PONTIAC GMC AND THEY TOO HAVE SEEN ISSUES WITH THESE EMERGENCY BRAKES AND SET UP AN APPOINTMENT TO HAVE IT REPAIRED UNDER WARRANTY ON FEBRUARY 25, 2002. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
