DT*: THE CONTACT STATED IN NOVEMBER WHEN THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR ROUTINE SERVICE, THE DEALERSHIP NOTICED THE REAR ROTORS WERE HITTING THE INSIDE OF THE BACKING PLATES INSIDE THE HUB. ALSO, THE ROTORS WERE RUSTED. THE FRONT END WAS ALSO OBSERVED TO BE SHAKING. THE DEALERSHIP DETERMINED THE SHAKING WAS NORMAL 4X4 CHARACTERISTICS; HOWEVER THE DEALERSHIP INSTALLED A LUBE KIT THAT GOES ON THE STEERING COLUMN UNDERNEATH THE HOOD. THE SHAKING RETURNED AND THE DEALERSHIP INFORMED THE CONTACT THE LUBE KIT WAS NO LONGER A REMEDY FOR THIS SHAKING PROBLEM. THERE WAS NOT ANOTHER REMEDY OFFERED.
2009
STEERING
TL* THE CONTACT OWNS A 2009 GMC YUKON XL. THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH ATTEMPTING A LEFT TURN WHEN THE STEERING COLUMN COMPLETELY LOCKED AND THE CONTACT WAS UNABLE TO TURN THE STEERING WHEEL AT ALL. THE CONTACT TURNED OFF THE ENGINE AND THE KEYS WERE REMOVED FROM THE IGNITION. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AS IT RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS AWAITING A DIAGNOSIS OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 20,000.