DEAR SAFETY OFFICER, THIS IS TO BRING TO YOUR ATTENTION THAT I WISH TO PURSUE LEGAL ACTION AGAINST GMC. MY LIFE WAS AT RISK IN AN ACCIDENT. AS IT IS ACCIDENTS ARE UN-WELCOMED, TO ADD TO IT THE SAFETY FEATURE (AIRBAGS) FROM MY GMC VEHICLE CHASIS NO [XXX],ORIGIN CANADA,REGISTER IN UAE DID NOT FUNCTION AT ALL. A DEPLOY SIGN APPEARED ON THE DISPLAY, BUT NONE OF THE AIRBAGS FUNCTIONED AS REQUIRED. THE VEHICLE WAS PURCHASED BRAND NEW LESS THAN A YEAR AGO UNDER WARRANTY WITH COMPLETE SERVICE HISTORY. THE DAMAGE WAS SO MUCH TO THE VEHICLE THAT MY INSURANCE COMPANY DECLARED IT AS TOTAL LOSS AND ARE SETTLING WITH ME FOR THE AMOUNT THEY HAD INSURED THE VEHICLE FOR (OR A SUITABLE SUM). DESPITE THE EXTENT OF THE DAMAGE, THE AIRBAGS DID NOT FUNCTION, PUTTING MY LIFE AT RISK. A GMC REPLY WHICH PUTS SERIOUS QUESTIONS ON THE REAR IMPACT TEST PRACTICED IN DESIGN .A AIRBAG SYSTEM INTEGRATED WITH SEAT BELT AND WARNING SIGN, UPON CRASH FULLY EXTENDED BUT DID NOT ROLL BACK TO FACTORY SETTING IS CLEAR SIGN FOR VISUAL EVIDENCE.A EDR(EVIDENT DATA RECORDER)WILL NOT BE ACCESSED BY THE CUSTOMER DUE TO RIGHTS HELD BY THE MANUFACTURER FOR WARRANTY. AS SAFETY IS THE NORMS FOR US VEHICLES,A COMPLETE FAILURE OF MULTIPLE COLLISION RAISES THE DOUBT OF GMC COMPLYING WITH SAFETY DURING DESIGN AND TEST EXECUTION.WHAT WOULD BE THE MALFUNCTION OF SAFETY SYSTEM COULD BE INVESTIGATED IN ORDER TO MINIMIZE THE FATALITY IN THE DESIGN FEATURES.A THOROUGH INVESTIGATION IS NEEDED AFTER THE FINDING OF EDR RECORDINGS.I WILL BE RELIEVED IF THE FUTURE DESIGN IMPROVEMENT WILL SAVE MANY LIVES FROM SIMILAR CRASHES. IT WOULD BE MERCY OF GOD NOT BECAUSE OF AIRBAGS TWO LIVES HAVE BEEN SAVED . [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
2013
SUSPENSION
WHILE DECELERATING FROM ABOUT 35 OR 40 MPH WHEN YOU APPLY THE BRAKES THEN COME TO COMPLETE STOP THE VEHICLE ON THE REAR END WILL START TO LOUDLY THUMP, IT STARTS OUT SLOWLY THUMPING AND BEGINS TO SPEED UP AND WHEN YOU START TO RELEASE THE BRAKE IT BEGINS TO SLOW DOWN AND STOP ONCE ONE BEGINS TO ACCELERATE. WE HAVE HAD THE ISSUE ONGOING FOR ABOUT 3 MONTHS NOW, IT STARTED ABOUT 2 OR 3 WEEKS AFTER WE GOT THE VEHICLE AND IT HAS BEEN IN THE SHOP ABOUT 6 TIMES. THE VEHICLE HAD ABOUT 2200 MILES ON IT AND THE DEALER SAID IT WAS A 'LIKE NEW' LOANER VEHICLE. THE MECHANICS SAID THEY THOUGHT IT WAS A EXHAUST, SOMETHING WITH THE REAR BRAKES, OR MAYBE A PANEL IN THE BACK OF THE VEHICLE, THEY HAVE TIGHTENED, AND REPLACED ALMOST THE ENTIRE REAR OF THE VEHICLE AND THE PROBLEM STILL PERSISTS. THEY CANNOT FIGURE OUT THE PROBLEM AND I AM AFRAID IT MIGHT BECOME A SAFETY HAZARD. THE DEALER HAS CALLED GMC AND THE DEALER SAID GMC WILL NOT DO ANYTHING FOR US. *JB
