PURCHASED 2013 GMC TERRAIN DENALI BRAND NEW; VEHICLE HAD APPROX 5000 MILES WHEN THIS INCIDENT TOOK PLACE. WHILE OUT TO MOUNTAINS AND JUST STARTING TO HEADING DOWN A STEEP GRADE ON A DIRT/GRAVEL ROAD (JUST STARTED MOVING AND WAS TRAVELING LESS THAN 5MPH), ABS KICKED IN AND WOULDN'T STOP, PREVENTING THE BREAK FROM BEING PRESSED. THIS CONTINUED FOR ABOUT A HALF MILE DOWN THIS STEEP GRADE ROAD WITH A CLIFF ON ONE SIDE AND A MOUNTAIN FACE ON THE OTHER. THE VEHICLE CONTINUED TO MOVE DOWN THE MOUNTAIN PICKING UP SPEED THE ENTIRE TIME. I TRIED EVERYTHING I COULD THINK OF TO GET THE ABS TO RELEASE THE BREAKS SO THAT I COULD USE THEM AGAIN. I TRIED TO PUMP THE BREAKS, SHIFTED FROM M1 TO DRIVE, THEN TO NEUTRAL, THEN TO REVERSE, ALL TO NO AVAIL. I ALSO TRIED TO JUST NOT DO ANYTHING, NOT TOUCH THE BREAKS, AND SEE IF THE BREAKS WOULD RELEASE AND I STILL CONTINUED DOWN THE MOUNTAIN WITHOUT THE ABILITY TO STOP. AFTER TRAVELING APPROX 1/2 MILE DOWN THE MOUNTAIN I HIT THE EMERGENCY BREAKS WHICH DID STOP THE VEHICLE. ONLY AFTER THE VEHICLE CAME TO A COMPLETE STOP DID THE BREAKS BECOME FUNCTIONAL AGAIN. THE VEHICLE WAS DAMAGED DURING THE RAPID DECENT DOWN THE MOUNTAIN SIDE. MY FAMILY AND I CAME VERY CLOSE TO DEATH THAT DAY AND ALL COULD'VE BEEN KILLED DUE TO THIS DEFECT. BUYERS SHOULD BE AWARE OF THIS ISSUE. *TR
2011
ENGINE AND ENGINE COOLING
I WAS DRIVING MY NEW 2011 TERRAIN I JUST BROUGHT IN MAY 2011, WHEN IT STARTED TO IDLE ROUGHLY, THE ENGINE LIGHT CAME ON AND IT CUT OFF WHILE AT A STOP LIGHT. I RESTARTED THE CAR AND IT BEGINS TO STALL OUT AND HESITATE. IT ALSO STARTED TO MAKE A RATTLING/ KNOCKING SOUND WHEN STARTING THE CAR. IT SOUNDS LIKE A DIESEL TRUCK. I TOOK IT RIGHT TO THE DEALER TO FIND THAT THERE WAS A RECALL COMING OUT 8/12 MILEAGE 5274. I THEN CALLED GENERAL MOTORS TO REPORT THIS PROBLEM WHICH SHOULDN'T HAVE HAPPENED TO BRAND NEW CAR. I DIDN'T DRIVE THE CAR CAUSE I WAS AFRAID OF WHAT MIGHT HAPPEN. I TOOK IT BACK TO THE SERVICE DEPARTMENT WHO RESET IT ON 8/15, WHICH DID NOT FIX THE PROBLEM. THEY FIXED THE RECALL PARTS,DIDN'T FIX THE PROBLEM, TOOK IT BACK ON 8/24 MILEAGE 5675, 9/2 MILEAGE 6353 FOR THE SAME PROBLEMS. I HAD TO HAVE IT TOWED ON 9/14 MILEAGE 7341 FOR THE SAME ISSUES THAT WERE NEVER FIXED. THEY CONTINUED TO SAY THE SYSTEM IS NOT READING ANY CODE AND THERE IS NOTHING THEY CAN DO, THEY CANT DUPLICATE THE PROBLEMS,I HAD ONSTAR RUN DIAGNOSTICS AND GAVE THEM THE CODES. TO THIS DAY THE PROBLEMS HAVE NOT BEEN FIXED AND CONTINUE TO EXIST. GM STILL DOES NOT WANT TO OWN UP TO THE FACT THAT THEY HAVE MAD A BAD PRODUCT, AND DON'T REALIZE THAT THIS IS A SAFETY PROBLEM THAT CAN CAUSE A SERIOUS ACCIDENT WITH THIS CAR HESITATING AND STALLING OUT WHILE YOUR DRIVING IT. THE RATTLING AND KNOCKING NOISE WHEN STARTING THE CAR WHO KNOWS WHAT THAT IS? WHEN YOU CALL GM TO GET THEN TO FIX THIS PROBLEM AND IF THEY CANT FIX THE CAR, REPLACE THE CAR, OR JUST BUY IT BACK, THEY TRY TO OFFER YOU AN INCONVENIENCE FEE INSTEAD OF OWNING UP TO THE PROBLEM, WHICH IS THEIR WAY OF SHUTTING YOU UP. THIS IS BEYOND THE LEMON LAW. GM NEEDS TO TAKE THIS SERIOUS AND STOP BRUSHING THIS PROBLEM UNDER THE CARPET. REPORT THEM TO BBB AND THE ATTORNEYS GENERALS OFFICE IN YOUR STATE THEY SHOULD NOT BE ALLOWED TO GET AWAY WITH THIS. *TR