I WISH TO INFORM YOU OF A CRITICAL STEERING DEFECT IN THE 2008 GMC ACADIA. AT 42,000 MILES I NOTICES A DECLINE IN POWER STEERING FLUID. WHEN QUESTIONED GMC INFORM ME THAT IS WAS LOW DUE TO AIR POCKETS IN THE FLUID SYSTEM RELEASING OVER TIME THUS CAUSING VOLUME LOSS. AT 50,000 ALL THE POWER STEERING FLUID RAN OUT ON MY DRIVEWAY. IF THIS WOULD HAVE HAPPENED ON THE HIGHWAY IT COULD HAVE RESULTED IN STEERING LOSS AND POTENTIAL HARM TO MYSELF , PASSENGERS, OR OTHER VEHICLES ON THE ROADWAY. WHEN NOTIFY GMC REQUESTED ME TO KEEP DRIVING THE VEHICLE OVER A WEEKEND (EVEN THOUGH IT PURGE ITSELF OF FLUID AS FAST AS IT WAS REFILLED) AND BRING IT IN FOR REPAIR ON MONDAY. GMC OF COURSE CHARGED ME $420 FOR THE SAID REPAIR. WHEN CONTACTED AGAIN (FOLLOWING THE REPAIR) GMC DISMISSED THE PROBLEM AND OFFERED ME AN OIL CHANGE FOR MY TROUBLES. THEY DID NOT TAKE THE PROBLEM SERIOUSLY NOR INTIMATED THAT THEY WOULD EVEN LOOK INTO THE CAUSE. NORMALLY I WOULD HAVE CONCLUDED "BAD PRODUCT" / "BAD CUSTOMER SERVICE" AND BE APPRECIATIVE THAT I DID NOT LOSE MY LIFE. THEN I SAW TOYOTA BEING GRILLED ON CAPITAL HILL AND SIMPLY COULD NOT UNDERSTAND WHY GMC WHO HAS A CRITICAL STEERING PROBLEM DID NOT HAVE TO STEP UP TO PROTECTING ITS CONSUMERS. WHY NO RECALL NOTICE, WHY ARE THEY ALLOW TO MINIMIZE/HIDE COMPLAINTS, WHERE IS CONGRESS CALLING THEM TO THE HILL? IF IN FACT TOYOTA IS BEING CALL TO TASK THEN IT IS TIME FOR US CONSUMER TO BE PROTECTED FROM OUR OWN INTRA-COUNTRY PROVIDERS. PLEASE LOOK INTO GMC STEERING PROBLEMS BEFORE SOMEONE DIES. DO NOT ALLOW GMC TO PLAY A NUMBERS GAME ON PEOPLES LIFE'S BEFORE YOU FINALLY ACT. THANK YOU FOR YOUR TIME. KENNETH M. GRAHAM
