I PURCHASED MY 2000 FORD EXCURION IN SUMMER 2003. THE INTERIOR LIGHTS HAVE BEEN REPAIRED SEVERAL TIMES TIMES FOR STAYING ON RANDOMLY. THE BACKUP BEEPER HAS NEVER WORKED AND WHEN I TRIED TO HAVE BOTH ITEMS REPAIRED UNDER THE $2000 EXTENDED WARRANTY I BOUGHT THEY TOLD ME IT WAS NOT COVERED. I ALSO HAVE SEEN THE RECORDS FOR THIS VEHICLE FROM THE PREVIOUS OWNER (THAT THE DEALERSHIP ACCIDENTALLY SENT ME) AND THE VEHICLE HAD BEEN IN FOR THE SAME PROBLEMS AS I HAVE BEFORE I EVER PURCHASED IT AND THAT WAS NOT DISCLOSED. THE PAINT IN THE WINTER OF 2003-2004 STARTED PEELING OFF OF THE AREA BOVE THE WINDSHIELD AND THE ROOF OF MY VEHICLE. I TOOK IT TO THE DEALER AND THEY TOLD ME THERE WAS NOTHING THEY COULD DO BECAUSE IT HAD BEEN REPAINTED. I TOOK IT TO A BODY SHOP AND THEY TOLD ME THAT THE PAINT LINES SHOW THAT THE VEHICLE WAS NEVER REPAINTED AND THAT THEY HAVE SEEN SEVERAL FORD VEHICLES WITH THIS PROBLEM, AND FORD IS VERY RELUCATANT TO HELP PEOPLE IN THI SITUATION.. MY HUSBAND NOW HAS A FORD TRUCK TOO WHICH HE PURCHASED USED, AND HAS THE SAME INTERIOR LIGHT PROBLEMS I HAVE. THE LAST TIME I CONTACTED THE DEALER TO HAVE THE FORD REPRESENTATIVE CONTACT ME, I NEVER EVEN RECEIVED A PHONE CALL FROM THE SERVICE MANAGER OR FORD. THEY IGNORE MY CONTACT AND CALLS, ESPECIALLY RANDY IN THE SERVICE DAPARTMENT. THE ORIGINAL COMPLAINT I MADE TO THEM WAS 2 1/2 YEARS AGO AND THEY HAVE DONE NOTHING TO HELP ME OR RESOLVE MY PROBLEM. *NM
2004
ELECTRICAL SYSTEM:BATTERY
TL*THE CONTACT OWNS A 2004 FORD EXCURSION. AFTER THE VEHICLE HAD BEEN PARKED FOR EIGHT HOURS, THE CONTACT SMELLED SOMETHING BURNING WHEN IT WAS RESTARTED. HE NOTICED SMOKE COMING FROM THE ENGINE COMPARTMENT AND THE VEHICLE BURST INTO FLAMES TWO MINUTES LATER. THE FIRE BURNED THROUGH THE AIR CONDITIONER HOSE AND ERUPTED. THE ERUPTION ALSO EXTINGUISHED THE FIRE. THE CONTACT IS A MECHANIC AND HE INSPECTED THE VEHICLE. HE WAS ABLE TO START THE VEHICLE AND DROVE TO THE DEALER. THE DEALER STATED THAT THE FAILURE WAS CAUSED BY A LOOSE WIRE. THE MANUFACTURER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V327000 (ELECTRICAL SYSTEM:BATTERY) FOR THE 2003 MODELS. THE CURRENT AND FAILURE MILEAGES WERE 56,880. UPDATED 03-04-08 *BF THE CONSUMER BELIEVED THE PROBLEM HE EXPERIENCED WAS RELATED TO THE RECALL. UPDATED
